As telecommunications systems have advanced and usage has spread around the globe, issues regarding the security and safety of user-transmitted information have become of the utmost importance. Fraud prevention is another key topic that business owners should be concerned with. To protect your business from unwarranted charges or other such fraud, keep in mind the following tips and ideas.
First, make sure that company policies regarding voice service use are clear and understood by all employees operating such devices. If no guidelines are in place, take some time to develop a list of important policies, and disseminate this list to relevant personnel. Conducting routine monitoring of such policies, such as through a simple “open book” quiz, for example, is another way to make sure everyone is on the same page.
Next, restrict functionalities that may enable unintended operations. For instance, it’s recommended to avoid configuring a functionality that will allow outbound calls to the public network as well as inbound calls. Unrestricted call forwarding is just one functionality that can be enabled without control.
Awareness and continuous monitoring are some of the best ways to prevent communications fraud within your business. As budgets grow tighter, these are important tactics to implement in your company.
You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more