As telecommunications systems have advanced and usage has spread around the globe, issues regarding the security and safety of user-transmitted information have become of the utmost importance. Fraud prevention is another key topic that business owners should be concerned with. To protect your business from unwarranted charges or other such fraud, keep in mind the following tips and ideas.
First, make sure that company policies regarding voice service use are clear and understood by all employees operating such devices. If no guidelines are in place, take some time to develop a list of important policies, and disseminate this list to relevant personnel. Conducting routine monitoring of such policies, such as through a simple “open book” quiz, for example, is another way to make sure everyone is on the same page.
Next, restrict functionalities that may enable unintended operations. For instance, it’s recommended to avoid configuring a functionality that will allow outbound calls to the public network as well as inbound calls. Unrestricted call forwarding is just one functionality that can be enabled without control.
Awareness and continuous monitoring are some of the best ways to prevent communications fraud within your business. As budgets grow tighter, these are important tactics to implement in your company.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more