Investment Protection for VoIP?

New Demands SMBs are Asking for From Their Providers

By Jelani Harper
Updated: September 28, 2011

VoIP telephony and service has rendered many concerns of previously existing telephone systems, such as closed standards, costly system overhauls, and incompatibility with existing technology, virtually obsolete.

“These are highly valid considerations, and quite frankly, they’re the result of two things—the opaque business practices prevalent in the bad old days of monolithic telcos, and the non-standard technology of the powerful ‘legacy’ tech vendors of yesteryear,” said Rob Lith, director of Connection Telecom.

VoIP provides a number of solutions to these issues by guaranteeing users investment protection, which is largely attributed to the fact that VoIP technology is based on Internet Protocol (IP) and Session Initiation Protocol (SIP) standards, which are the primary means of unified communications.

VoIP service is open-ended and can operate with a variety of products, services, and vendors, without costly upgrades. Such systems enable users to add to their components with products developed by new technology and allow them to replace end-of-life hardware (including routers and access gateways) individually, without a full replacement of the entire system.

Additionally, VoIP service is able to interface with other network components, and offers a degree of flexibility—in which it can be used with any phone (analog or VoIP) with any server compatible with SIP—that was previously unavailable.
 

Featured Research
  • 15 Traits of a Good Phone System

    While each marketed model has its own host of bells and whistles, when it comes down to it, for you to select the best phone system for your business, focus on little more than these 15 traits! more

  • 2017 Business VoIP Features

    If you’re considering an investment into a new VoIP system (or upgrading an old one), it’s important to understand what features are available and which ones your business will actually need. Especially if you want to keep costs at a minimum. more

  • What To Do When Your VoIP Contract Expires

    Automatically renewing your VoIP contract is a mistake. The VoIP landscape has been changing rapidly, and it pays to review all of your options before committing to another contract. more

  • VoIP Brings Big Benefits to Small Businesses

    If you run a small to midsized business and you're still relying on a traditional phone system, you need to rethink things. VoIP offers most businesses, regardless of the size, huge benefits. For small businesses, it unlocks the opportunity to have an enterprise-level communication system without the traditional expenses. more

  • [Infographic] How UC Can Improve Employee Productivity

    If you’re interested in a straightforward way to improve the productivity of your employees, it's time to consider adopting a Unified Communications (UC) strategy. more