Is VoIP Service Right For You?

By Pha Lo
Updated: July 16, 2012

VoIP technology has become popular for many reasons, and businesses across the globe have adopted it as their primary means of communications. Since VoIP is a revolutionary way to combine multiple branches of telecommunications, businesses often invest in it as a long-term approach to improve the transfer of information and as a way to cut costs.

However, switching over from a traditional telephone service to VoIP can entail a large financial investment at the start and require time for implementation. Businesses may wonder if this move is right for them.

Here are some benefits of VoIP that businesses can use to assess whether it is the right for them.

Communications:
One of the key assets of VoIP is integration of broadband internet services with local and long-distance phone service. VoIP is the right solution for businesses looking to reduce telecommunications operating costs and combine multiple expenses into one. In an increasingly global business world, reducing long-distance calling expenses has yielded tremendous cost-savings, but VoIP may not necessarily be the right solution for a small business that makes mostly local calls.

Connection:
VoIP is a good solution for a business that has multiple offices or employees in the field. Nowadays, businesses often employ professionals who work remotely or send sales staff out into the field. VoIP provides a cost-effective way to connect critical staff while streamlining communications. What’s more, improved VoIP technology allows integration from voicemail, to email, data on desktops and mobile devices. VoIP improves communications cohesion by delivering data on more than one platform, but it may not be the right solution for a small business that operates mostly within one location.

Innovation:
VoIP is a self-improving technology that responds to telecommunications needs from businesses. Continued innovations, such as investment in call quality improvement, keep this technology relevant. Businesses that switch to VoIP should seek the solution as a long-term investment in changing the way their establishments communicate. In this fashion, VoIP is a feasible solution for most businesses.

Scale/Implementation:
VoIP can handle multiple callers and lines—another cost savings benefit. VoIP is right for businesses who seek access for multiple users. The solution may not fit as well with a smaller businesses who may only need one or two incoming lines.

In general, VoIP delivers many features that can benefit most businesses. Assess your needs and see if VoIP is a good choice for you.