VoIP is a self-improving technology that responds to customer demands, business dynamics and new innovations available from the field. Since it’s introduction, VoIP technology has revolutionized the way phone calls are made.
Forbes.com reports that VoIP technology makes call-recording and voice archiving easier and more efficient. This advancement proved especially useful for businesses, such as customer contact centers, that needed to keep recorded data on hand.
PC Mag reports that Intel recently announced “Remote Wake” for VoIP, which improves on some existing technology and allows VoIP calls to wake up the PC. PCmag.com says that this technology will help businesses manage media.
VoIP has taken voice and video data from mere communications to intelligent integration where information can be shared between voicemail, email, mobile devices and the computer desktop. This kind of centralized platform improves the richness of communications.
One of the early challenges for VoIP was call quality. When the exchange of voice relied heavily on the strength of an internet connection, there was a risk of dropped calls and disruptive lag times. In a January 2009 article entitled “Three Technologies You Need in 2009,” Forbes.com added VoIP to the list of must-have innovations in the business, stating “VoIP technology has proved to be reliable and scalable, so a growing number of organizations now feel comfortable deploying it.” Since then, vendors have continued to improve on functions, quality and scalability.
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