VoIP is a self-improving technology that responds to customer demands, business dynamics and new innovations available from the field. Since it’s introduction, VoIP technology has revolutionized the way phone calls are made.
Forbes.com reports that VoIP technology makes call-recording and voice archiving easier and more efficient. This advancement proved especially useful for businesses, such as customer contact centers, that needed to keep recorded data on hand.
PC Mag reports that Intel recently announced “Remote Wake” for VoIP, which improves on some existing technology and allows VoIP calls to wake up the PC. PCmag.com says that this technology will help businesses manage media.
VoIP has taken voice and video data from mere communications to intelligent integration where information can be shared between voicemail, email, mobile devices and the computer desktop. This kind of centralized platform improves the richness of communications.
One of the early challenges for VoIP was call quality. When the exchange of voice relied heavily on the strength of an internet connection, there was a risk of dropped calls and disruptive lag times. In a January 2009 article entitled “Three Technologies You Need in 2009,” Forbes.com added VoIP to the list of must-have innovations in the business, stating “VoIP technology has proved to be reliable and scalable, so a growing number of organizations now feel comfortable deploying it.” Since then, vendors have continued to improve on functions, quality and scalability.
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
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