NACR Adds New Sales and Design Expertise to Support Avaya Integrated Roadmap

Updated: January 07, 2011

EAGAN, Minn., March 2 /PRNewswire/ -- NACR (North American Communications Resource, Inc.) today announced that it has added new product sales and design capabilities to support the combined Avaya Integrated Roadmap, starting with the Avaya BCM and Communication Server 1000 R6 (CS1000). Both products were recently added to the Avaya portfolio following the company's acquisition of Nortel Enterprise Solutions.

An operating company of ConvergeOne, LLC, NACR (www.nacr.com) is a seven-time Avaya BusinessPartner of the Year and a nationwide leader in providing comprehensive communications solutions and technical support. NACR is accredited to design BCM and CS1000, a server-based, full-featured IP PBX. .

"We want customers to know that NACR is here to support them now and going forward, regardless of what side of the Integrated Roadmap they are coming from. We can provide up-front product ordering, expert installation and ongoing maintenance," said Joy Murphy, Senior Technology Director for NACR. "Our certifications help us ensure that all our customers get the maximum value from their communications solution for the long term."

NACR has also earned sales certification on additional products that were formerly part of the Nortel portfolio, including Call Pilot Unified Messaging and Contact Center solution.

NACR's multivendor capabilities were also enhanced by the company's recent acquisition of Empire Technologies, an Avaya Platinum Channel Partner based in Eatontown, NJ. "The combination of NACR and Empire has created a highly trained and experienced technical team with impressive Nortel maintenance expertise" according to Murphy. The team's Nortel qualifications include:

  • Nortel Certified Technology Specialists
  • Nortel Certified Support Expert
  • Nortel Certified Support Specialist Installation and Maintenance
  • Nortel Certified Support Specialist Database Administrator
  • Nortel Certified Support Specialist Installation and Commissioning
  • Option 11 Expert Training
  • Nortel Patch and PEP
  • Nortel PBX Engineering
  • 45 more Nortel classes and a collective 75 years' experience in the product line

"As customers migrate to a multivendor solution, it is important for them to verify their communications provider's qualifications," said Murphy. "As one of the few Channel Partners to have both Avaya and Nortel credentials, NACR is proven skilled in helping customers make sure any upgrade happens as seamlessly as possible and achieves the desired results," said Murphy.

Businesses interested in learning more about NACR — can call 1-888-321-NACR (6227) or visit online at www.nacr.com.

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

Featured Research
  • Business Phone System Buyer's Guide

    Communication has been a focal point in business since inception, but the industry is changing drastically in how people connect to one another and what tools and systems they use to do so. Less than 15 years ago, 90% of people relied on landline phone systems for communication. Today, less than 60% of Americans even have a landline and 40% rely solely on their mobile phone. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • The Top 10 Reasons Companies Continue to Fax in 2017

    Even though many won't admit it in public, many industries still rely heavily on sending faxes in one way or another. And believe it or not, fax usage is, in fact, going up and not down. Don't believe us? In a recent study, 82% of respondents stated that fax usage increased over the past year while only 19% stated that their fax usage went down. more

  • Top 11 VoIP Myths Busted

    VoIP is one of the fastest growing business communication technologies, with many saying that it will grow at a rate of 10% year over year for the foreseeable future. As with any new technology, there are many myths floating about that claim to answer the questions that surround how the new service works. more

Related Articles