IP Centrex and hosted PBX systems are to telephones what the cloud is to computing—the next generation. An IP Centrex/hosted PBX solution provides companies with VoIP cost savings while still providing rich feature-based calling, without any initial hardware outlay.
An IP Centrex system is an IP-based PBX solution that is entirely hosted by the service provider. The client connects via their LAN instead of by telephone wires or IP-hardware. Unlike an IP-PBX solution IP Centrex requires no initial hardware costs as the solution is entirely owned and operated by the service provider. An IP Centrex or hosted PBX solution provides not only VoIP services but also other IP-based services such as video conferencing.
The features offered by IP Centrex systems can include: call hold, hard hold, call block, direct connect, automatic ring again, account codes to track and manage expenses, anonymous call rejection, call forwarding, call return, station restrictions, call park, call selector, call transfer, caller ID, code restrictions, directed call parking/directed call pickup, distinctive rings, hunt groups, intercom dialing, executive busy override, hold music, 3-way conferencing, blocking, toll restrictions, speed dialing, and more.
A single IP Centrex solution can be spread across multiple locations while being managed remotely from one location. The scalability ensures the solution fits the size and growth pattern of each specific business.
The companies that benefit most from this technology are those in the small-to-medium business space, as they rarely have the budget for an expensive PBX system implementation. The need is not only financial though as growing companies need scalable solutions that will change according to their needs.
An IP Centrex system is ideal for companies in any vertical that have high call volume, that need the business intelligence features that it offers without the initial hardware costs, and those that manage multiple locations and satellite offices remotely. Most national businesses are using hosted PBX solutions as they offer the portability and scalability needed.
An IP Centrex system is important for businesses that need:
IP Centrex can be a solid idea for most businesses but currently is most critical for multi-location companies with overworked IT departments and limited technology budgets.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more