How Hosted PBX Can Improve Your Business’ Flexibility and Efficiency

By Jelani Harper
Updated: February 02, 2011

There are numerous ways in which a hosted PBX (Private Branch Exchange) can improve your business’ flexibility and efficiency. As the central component in a Voice over Internet Protocol telephone system, the PBX is essentially a complex computer which handles the bulk of the system’s operations from routing calls to messages.

Hosted PBX’s are often more practical than their counterparts (on-site, premise-based PBX’s) since the installation, maintenance, management and updating of their expensive, computer based hardware is handled by a remote server for a low monthly fee.

Clients and employees alike will benefit from the myriad ways in which a hosted PBX can connect them—anywhere on the globe. Systems include unlimited calling to local, virtual and international numbers, with fax access to these numbers as well. Customers will enjoy the options for contacting your business via toll-free numbers, as well as utilize the efficiency of a number of automated attendants which direct calls and voicemails to individual employees, dial-by-name directories, or virtual departments. Also, calls may also be queued and sent to specified extensions.

Worker productivity is bound to increase since employees can have calls routed to their cell phones and laptops, as well as to any other landline phone they choose. The Find/Follow feature sends calls to multiple locations at once to ensure contact is made. PC interface capability includes the routing of voicemails, faxes and e-mails to one user account, so employees will be able to place and receive calls through the high speed internet connection of their choice (DSL, Cable/Broadband, or T1). A router is also required.

Best of all, hosted PBX’s come with a startling array of versatility that not only makes them easy to use, but flexible as well. The system required IP phones (although traditional phones may be used with an Analog Telephone Adaptor) can be plugged into any internet connection while keeping the original phone number and features. The wide variety of features can be added or discarded from individual phones and computers quickly enough, while the number of extensions may increase or decrease in amount without compromising quality, service, or hardware efficiency.

Featured Research
  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

  • The New 2016 Phone Systems Comparison Chart

    Check out our latest Q4 Phone Systems Comparison Chart complete with new vendors, products, and features! Our free chart compares over 40 business phone solution providers, including PBX and business VoIP systems, on over 20 performance metrics. more