How Hosted PBX Can Improve Your Business’ Flexibility and Efficiency

By Jelani Harper
Updated: February 02, 2011

There are numerous ways in which a hosted PBX (Private Branch Exchange) can improve your business’ flexibility and efficiency. As the central component in a Voice over Internet Protocol telephone system, the PBX is essentially a complex computer which handles the bulk of the system’s operations from routing calls to messages.

Hosted PBX’s are often more practical than their counterparts (on-site, premise-based PBX’s) since the installation, maintenance, management and updating of their expensive, computer based hardware is handled by a remote server for a low monthly fee.

Clients and employees alike will benefit from the myriad ways in which a hosted PBX can connect them—anywhere on the globe. Systems include unlimited calling to local, virtual and international numbers, with fax access to these numbers as well. Customers will enjoy the options for contacting your business via toll-free numbers, as well as utilize the efficiency of a number of automated attendants which direct calls and voicemails to individual employees, dial-by-name directories, or virtual departments. Also, calls may also be queued and sent to specified extensions.

Worker productivity is bound to increase since employees can have calls routed to their cell phones and laptops, as well as to any other landline phone they choose. The Find/Follow feature sends calls to multiple locations at once to ensure contact is made. PC interface capability includes the routing of voicemails, faxes and e-mails to one user account, so employees will be able to place and receive calls through the high speed internet connection of their choice (DSL, Cable/Broadband, or T1). A router is also required.

Best of all, hosted PBX’s come with a startling array of versatility that not only makes them easy to use, but flexible as well. The system required IP phones (although traditional phones may be used with an Analog Telephone Adaptor) can be plugged into any internet connection while keeping the original phone number and features. The wide variety of features can be added or discarded from individual phones and computers quickly enough, while the number of extensions may increase or decrease in amount without compromising quality, service, or hardware efficiency.

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