How to Deploy a Hosted PBX solution for SMBs

By Kevin Stewart
Updated: February 10, 2011

For a small to medium sized business (SMB), hosted PBX offers many advantages. To make the best use of hosted PBX, it is important to follow a few best practices in installation and deployment. Following are some important points to consider:

  • Data/voice network configuration
  • VoIP phone specifications
  • Voice and data security
  • Local call handling
  • Backup power for outages
  • Employee training

Data/voice network configuration
The typical office already has a local area network (LAN) that connects the computers and other network devices to the Internet. To add hosted PBX to this network, users can connect VoIP phones to the LAN, which uses a switch to route calls between the system and the VoIP phones.

VoIP phone specifications
The VoIP phones should be configured to work with the hosted PBX service. In most cases these phones will connect to an existing LAN, and then desktop computers or other devices can connect to the network through ports on the VoIP phone.

Voice and data security
When using an existing Internet connection for hosted PBX, voice calls are handled over the same network as existing data traffic. It may make sense to consider a dedicated Internet connection for voice, or using a connection supplied by your PBX host. This will provide a more consistent and secure network connection for the hosted PBX.

Local call handling
Calls made between phones within an office do not require use of the Internet. These calls can be routed between phones using the company LAN. Make sure the hosted PBX system provides the capability to route internal calls over the LAN and not over the Internet.

Backup power for outages
Most systems also allow use of a backup PSTN or FAX line, in case connection to the Internet is not available. It is important to maintain this one traditional phone line in case of a network outage.

Handling power outages is an important consideration. Some systems support power over Ethernet (PoE), which enables phones to stay active in a power outage. With this capability, the other requirement would be to provide emergency power to the LAN network equipment.

Employee training
After installation and deployment, training is an important part of managing the hosted PBX system. All hosted PBX providers offer training, ranging from formal classroom training for support personnel, to online courses that employees can take according to their own schedule. These courses are important to make sure that the hosted PBX is properly installed and maintained. Properly trained employees will make it possible to take advantage of all the benefits of a hosted PBX system.
 

Featured Research
  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more

  • VoIP vs. VoPI

    Are you searching around for an upgrade to your current phone system? If so, you've mostly likely heard of VoIP, but do you know about VoPI? Lately, there has been a lot of conversation around what the difference is between the two systems. Most of this conversation centers around security, as both of these systems, operate over the internet versus the traditional phone lines. more

  • Why You Need Mobile VoIP

    Mobile VoIP is growing at an exponential rate and can help your company reduce costs, improve communications, and drive increased employee satisfaction and loyalty. If what was just mentioned above sounds like it would be good for your business (it is), download our latest guide Why You Need Mobile VoIP to learn even more reasons why you need to make the switch today! more

  • How You Can Stop VoIP Eavesdropping

    In today’s modern technological world we face cyber threats on an almost daily basis. This rings true when switching phone systems to VoIP. While there are many benefits to making the switch, there MUST be precautions taken to ensure that your new phone system is safe and secure. more