virtual call center and virtual"> OnState Cloud-Based Service Breaths New Life into Legacy Nortel Telephony Gear

OnState Cloud-Based Service Breaths New Life into Legacy Nortel Telephony Gear

Updated: January 07, 2011

Burlington, MA (PRWEB) November 3, 2009 -- OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced a revolutionary strategy for Nortel contact center and PBX customers that will protect and extend their investment in Nortel technology by applying OnState's cloud-based business communications service. Using OnState's on-demand solution, Nortel customers can enhance the value of their incumbent equipment by introducing new features and routing capabilities at the network level.

"Nortel's recent bankruptcy filing and the sale of its enterprise solutions business to Avaya has left its customers in a lurch," said Pat Kelly, CEO of OnState. "Uncertain support plans and product roadmaps have customers questioning their Nortel investment. Many are considering drastic 'rip and replace' strategies, but with OnState, Nortel customers can take advantage of the latest advances in business communications without decommissioning still-functioning hardware or introducing costly new premise-based equipment."

OnState lets companies leverage existing phone systems, along with mobile phones, VoIP/SIP and Internet telephony services such as Skype and Google to create virtual call centers and virtual PBX systems and to add unified communications to their operations. By extending business communications to small office workers, teleworkers, mobile users and nomadic employees, enterprises can enhance sales and customer service, increase worker productivity, and reduce operating costs. Unlike a conventional phone system, OnState manages people and business functions - not just telephones. Using its patented business presenceTM technology, OnState tracks the availability and activity of employees independent of device, PBX or network, and connects customers to the employee who can serve them best based on worker availability, capability, or any other company-defined criteria.

By delivering business communications as a cloud-based service, OnState enables companies to keep pace with innovation and take advantage of new features and capabilities - today or in the future - without disrupting their business, disturbing their existing phone system, or requiring new equipment investments. And since users and services are added on-demand, companies can respond quickly to rapidly changing business conditions.

For more information on OnState's virtual call center and PBX solutions for Nortel customers, visit OnState is also exhibiting at the VoiceCON event in San Francisco this week.

About OnState

OnState provides real-time business communications solutions that are simple and low-cost--and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState's mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState's solutions include virtual call center, virtual PBX, outbound call center dialing, and business click-to-chat. For more information, email: sales(at), call: +1 617-934-0381 or toll-free +1 866-532-5036; or visit OnState on the web at

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