Mobile PBX for Businesses

When is Mobile PBX a good idea?

By Neil Zawacki
Updated: April 01, 2011

Mobile PBX is a specialized type of hosted phone service that combines the benefits of VoIP with the portability of a mobile device. It can provide a full enterprise solution to small businesses and improved flexibility for employees who move around or work from home on a consistent basis.

Hosted phone services normally require you to call into the company telephone system. The phone call is converted into data packets that are transmitted across an IP network to your intended destination, at which point they are converted back into the original audio signal. The classic telephone network is bypassed completely since everything is done over the internet.

Mobile PBX systems, on the other hand, just forward all of the necessary data to your portable phone. The mobile phone is the platform that manages your voice communications and deals with all the different call functions (caller ID, putting people on hold, transferring phone calls, and so forth.)

One benefit to this is you get to have desktop functions on a mobile phone or hand held device. The system also tends to be highly secure since the phone call is fully encrypted and requires the PBX to authenticate the signal in order to go through. Mobile call queuing is also available in many cases.

Mobile PBX Cost

Most mobile PBX systems are available on a subscription basis. The cost for this varies depending on the company, but tends to be somewhere between $14.99 and $49.99 a month. They also don’t require you to purchase expensive hardware since the majority of the equipment is owned and maintained by the hosting company. Small businesses can thus potentially save a great deal of money by adopting a mobile PBX system.

You can also have mobile switchboards with this type of phone system. This means the company can set up a single phone number for customers that will connect them to a phone tree which further directs their call. This can help to promote a professional appearance since you don’t need a different phone number for each department and it looks like someone is at the office at all times.

If your company already has a PBX system in place, it can be modified to include mobile capabilities. You don’t have to get rid of the existing phone network and lose the numerous benefits that it provides. If there is no PBX system, mobile PBX still tends to be fairly easy to set up since so little infrastructure is required.

Overall, mobile PBX has the potential to improve the productivity of a small business. The shared phone number makes it simple to contact anyone, and voice communication can be consistently maintained between the office and external parties. It also allows the employees of a company to stay mobile, and in the modern business world that is often important for success.

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