ShoreTel 10 Serves Larger Enterprises With Integrated Multi-Location Capabilities

Updated: January 07, 2011

ShoreTel 10 Serves Larger Enterprises With Integrated Multi-Location Capabilities

SUNNYVALE, CA--(Marketwire - January 18, 2010) - ShoreTel, Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced ShoreTel 10, the latest version of its award-winning UC software. With support for T.38 fax integration, enhanced multisite capabilities, and extended integration to Microsoft Exchange 2007 with enhanced SIP capabilities which allow for native integration, ShoreTel 10 is ideal for large enterprises looking to increase user productivity and integrate communications into existing investments.


  • ShoreTel has improved integration with multivendor environments. ShoreTel 10 allows enterprises to tightly integrate new capabilities into their legacy systems, preserving their PBX investment while providing end users with the productivity and usability benefits of new ShoreTel UC features.
  • ShoreTel's UC software has already been widely deployed by enterprises with thousands of lines including environments with hybrid ShoreTel and legacy Avaya, Nortel, Mitel, NEC and Toshiba PBX systems.
  • ShoreTel is the recognized leader in customer satisfaction among UC vendors, having been named by Nemertes Research the Best IP Telephony Provider for six years in a row.
  • ShoreTel 10, as with all previous ShoreTel releases, is available as a free upgrade for current customers who are on a ShoreTel support contract as part of ShoreTel's standard support service.


ShoreTel 10 includes:

Enhanced support for large enterprises

  • Distributed workgroups, paging and account codes
  • Simplified management
  • System registration and advisory service
  • Mobile Call Manager: phased release upgrade support
  • Windows® 2008 server support
  • Seamless messaging integration
  • T.38 fax support for simple integration with third-party fax servers
  • Extended SIP integration for Microsoft Exchange 2007 Messaging
  • Call Manager: XenApp 5.0 support
  • New Mobile Call Manager Devices
  • Additional Symbian and Windows Mobile devices from Nokia and HTC
  • Enhanced User Productivity
  • Instant messaging response options for inbound calls
  • Instant messaging& support in the Workgroup Agent Monitor
  • Organizations looking for a detailed description of ShoreTel 10 features, can contact their ShoreTel reseller.


Kevin Gavin, Vice President of Marketing, ShoreTel:

"ShoreTel 10 provides enterprises a highly reliable, highly flexible, easy-to-deploy unified communications solution that integrates with existing communications systems, without having to rip out and replace legacy PBXs. The significant productivity gains of UC come without the high costs and complexity found in other solutions. With ShoreTel, enterprises are also choosing a provider that continues to win top customer satisfaction awards year after year, and responds quickly to their business requirements with capabilities that reduce costs while increasing employee productivity."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit

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