In need of a small office PBX?

By Robin Wilding
Updated: March 07, 2011

A Small Office PBX is a scaled down version of the standard enterprise-level PBX, to the appropriate size and cost for smaller businesses and offices. Private Branch Exchanges (PBX) have replaced old-school switchboards and have been used by large corporations for years to give them advanced functionalities. While the technology has been prohibitively expensive for small to medium sized business in the past, PBX systems have now been scaled to accommodate small offices.

How Does PBX Work?

A small office PBX is connected to a hub or switch port that can generally be found on an existing Internet network. The PBX then matches incoming calls with the corresponding extension, based on the caller’s response to the voice-operated greeting. Small office PBX systems come with a wide variety of features depending on the specific PBX solution, but will generally also host voicemail, use call forwarding, and offer other call control features.

Benefits of PBX

  • Security - While many companies are deciding on hosted PBX solutions, you have increased control over security with a PBX on site.
  • Plug and Play - Small office PBX systems are designed to operate with minimal installation and maintenance so you do not need to dedicate IT resources to the solution.
     
  • Functionality/Productivity - The functionalities you receive when operating your own PBX will not only increase productivity amongst your staff but also give an air of professionalism to your clients. 

     
  • Reduced Costs/ROI - With a small office PBX you can reduce operational costs as you no longer need to have personnel dedicated to answering the phones.


A small office PBX can be the perfect solution for reducing your operational costs while gaining prestigious functionalities. Now that PBX technology has been scaled down to accommodate small offices and small businesses, companies can have all the features of large corporations, at a fraction of the price.

Featured Research
  • 15 Traits of a Good Phone System

    While each marketed model has its own host of bells and whistles, when it comes down to it, for you to select the best phone system for your business, focus on little more than these 15 traits! more

  • 2017 Business VoIP Features

    If you’re considering an investment into a new VoIP system (or upgrading an old one), it’s important to understand what features are available and which ones your business will actually need. Especially if you want to keep costs at a minimum. more

  • What To Do When Your VoIP Contract Expires

    Automatically renewing your VoIP contract is a mistake. The VoIP landscape has been changing rapidly, and it pays to review all of your options before committing to another contract. more

  • VoIP Brings Big Benefits to Small Businesses

    If you run a small to midsized business and you're still relying on a traditional phone system, you need to rethink things. VoIP offers most businesses, regardless of the size, huge benefits. For small businesses, it unlocks the opportunity to have an enterprise-level communication system without the traditional expenses. more

  • [Infographic] How UC Can Improve Employee Productivity

    If you’re interested in a straightforward way to improve the productivity of your employees, it's time to consider adopting a Unified Communications (UC) strategy. more