In need of a small office PBX?

By Robin Wilding
Updated: March 07, 2011

A Small Office PBX is a scaled down version of the standard enterprise-level PBX, to the appropriate size and cost for smaller businesses and offices. Private Branch Exchanges (PBX) have replaced old-school switchboards and have been used by large corporations for years to give them advanced functionalities. While the technology has been prohibitively expensive for small to medium sized business in the past, PBX systems have now been scaled to accommodate small offices.

How Does PBX Work?

A small office PBX is connected to a hub or switch port that can generally be found on an existing Internet network. The PBX then matches incoming calls with the corresponding extension, based on the caller’s response to the voice-operated greeting. Small office PBX systems come with a wide variety of features depending on the specific PBX solution, but will generally also host voicemail, use call forwarding, and offer other call control features.

Benefits of PBX

  • Security - While many companies are deciding on hosted PBX solutions, you have increased control over security with a PBX on site.
  • Plug and Play - Small office PBX systems are designed to operate with minimal installation and maintenance so you do not need to dedicate IT resources to the solution.
     
  • Functionality/Productivity - The functionalities you receive when operating your own PBX will not only increase productivity amongst your staff but also give an air of professionalism to your clients. 

     
  • Reduced Costs/ROI - With a small office PBX you can reduce operational costs as you no longer need to have personnel dedicated to answering the phones.


A small office PBX can be the perfect solution for reducing your operational costs while gaining prestigious functionalities. Now that PBX technology has been scaled down to accommodate small offices and small businesses, companies can have all the features of large corporations, at a fraction of the price.

Featured Research
  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more

  • VoIP vs. VoPI

    Are you searching around for an upgrade to your current phone system? If so, you've mostly likely heard of VoIP, but do you know about VoPI? Lately, there has been a lot of conversation around what the difference is between the two systems. Most of this conversation centers around security, as both of these systems, operate over the internet versus the traditional phone lines. more

  • Why You Need Mobile VoIP

    Mobile VoIP is growing at an exponential rate and can help your company reduce costs, improve communications, and drive increased employee satisfaction and loyalty. If what was just mentioned above sounds like it would be good for your business (it is), download our latest guide Why You Need Mobile VoIP to learn even more reasons why you need to make the switch today! more

  • How You Can Stop VoIP Eavesdropping

    In today’s modern technological world we face cyber threats on an almost daily basis. This rings true when switching phone systems to VoIP. While there are many benefits to making the switch, there MUST be precautions taken to ensure that your new phone system is safe and secure. more