In need of a small office PBX?

By Robin Wilding
Updated: March 07, 2011

A Small Office PBX is a scaled down version of the standard enterprise-level PBX, to the appropriate size and cost for smaller businesses and offices. Private Branch Exchanges (PBX) have replaced old-school switchboards and have been used by large corporations for years to give them advanced functionalities. While the technology has been prohibitively expensive for small to medium sized business in the past, PBX systems have now been scaled to accommodate small offices.

How Does PBX Work?

A small office PBX is connected to a hub or switch port that can generally be found on an existing Internet network. The PBX then matches incoming calls with the corresponding extension, based on the caller’s response to the voice-operated greeting. Small office PBX systems come with a wide variety of features depending on the specific PBX solution, but will generally also host voicemail, use call forwarding, and offer other call control features.

Benefits of PBX

  • Security - While many companies are deciding on hosted PBX solutions, you have increased control over security with a PBX on site.
  • Plug and Play - Small office PBX systems are designed to operate with minimal installation and maintenance so you do not need to dedicate IT resources to the solution.
  • Functionality/Productivity - The functionalities you receive when operating your own PBX will not only increase productivity amongst your staff but also give an air of professionalism to your clients. 

  • Reduced Costs/ROI - With a small office PBX you can reduce operational costs as you no longer need to have personnel dedicated to answering the phones.

A small office PBX can be the perfect solution for reducing your operational costs while gaining prestigious functionalities. Now that PBX technology has been scaled down to accommodate small offices and small businesses, companies can have all the features of large corporations, at a fraction of the price.

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