If it increases productivity, you’ll want it for your business and you’ll certainly want it on your business phone system. But withVoIP rampant, what else is out there for the Small to Medium Business (SMB) owner seeking to a telephone system for his needs?
Obviously, cost will be a primary factor and features another. But setting up a business phone doesn’t just mean getting a multi-line telephone system. An efficient business phone system needs to have stations that can be accessed by a number of phones and a system that can manage calls.
If the number of employees were the base factor, these would be your options:
The good old fashioned Key telephone or analog modernized. Usually with buttons, instead of the rotary dial, they’re still the same phone you have at home but with a few added functions for office use such as call handling and voicemail for multiple users.
IC or Electronic or Keyless telephones can meet modest business needs. The basic units work like commercial phone system. They are stand-alone units that can be plugged and unplugged anywhere in the office. They are mostly available in retail stores and you may have to maintain it yourself. These usually feature speed dialing, caller ID, remote and auto answering functions. Easily customized, using LEDs.
The PBX or Private Branch Exchange is cheaper than having external phone lines connecting individual lines to everybody in the company. Internally, you can dial a three or four number extension to call someone within the company. When a PBX’s switching happens at the telephone company instead of in the company, it is called a Centrex.
These are the three basic telephone systems you can get for your business if VoIP does not work for your business needs. Recently, PBXs have been categorized into On-premise or Hosted. Some manufacturers have unveiled hosted PBX solutions even to SMBs with fewer than 50 employees. Some include VoIP even for companies with a smaller number of employees. What ever a business decides, there are so may options a business is bound to find a solution that fits their needs.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more