If it increases productivity, you’ll want it for your business and you’ll certainly want it on your business phone system. But withVoIP rampant, what else is out there for the Small to Medium Business (SMB) owner seeking to a telephone system for his needs?
Obviously, cost will be a primary factor and features another. But setting up a business phone doesn’t just mean getting a multi-line telephone system. An efficient business phone system needs to have stations that can be accessed by a number of phones and a system that can manage calls.
If the number of employees were the base factor, these would be your options:
The good old fashioned Key telephone or analog modernized. Usually with buttons, instead of the rotary dial, they’re still the same phone you have at home but with a few added functions for office use such as call handling and voicemail for multiple users.
IC or Electronic or Keyless telephones can meet modest business needs. The basic units work like commercial phone system. They are stand-alone units that can be plugged and unplugged anywhere in the office. They are mostly available in retail stores and you may have to maintain it yourself. These usually feature speed dialing, caller ID, remote and auto answering functions. Easily customized, using LEDs.
The PBX or Private Branch Exchange is cheaper than having external phone lines connecting individual lines to everybody in the company. Internally, you can dial a three or four number extension to call someone within the company. When a PBX’s switching happens at the telephone company instead of in the company, it is called a Centrex.
These are the three basic telephone systems you can get for your business if VoIP does not work for your business needs. Recently, PBXs have been categorized into On-premise or Hosted. Some manufacturers have unveiled hosted PBX solutions even to SMBs with fewer than 50 employees. Some include VoIP even for companies with a smaller number of employees. What ever a business decides, there are so may options a business is bound to find a solution that fits their needs.
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Business phone systems in 2016 are more powerful, more useful, and more accessible than ever before. Even small and medium-sized businesses can now take advantage of features that were once the sole province of large enterprises. A business phone system guided by unified communications considers e-mail, text messaging, and other methods of communication. more