The number of business phone systems on the market has greatly increased over the last few years. This can make choosing a new phone system a difficult task, since almost all of them claim to be the best. You can simplify this process by taking a strategic approach to looking at different phones.
You should ask yourself:
The next step of the phone system review is to seek out different manufacturers and see what they have available. You can accomplish this through a standard internet search with basic terms like ‘business phones’ and ‘business phone vendors’. The information that you’re looking for can generally be found on the product feature page of the company’s website.
The cost of the business phone system is obviously important. You will see competing prices for different products, along with potential upgrades. The lowest price isn’t necessarily the best deal here – it can sometimes be worth it to spend a little extra and get a higher quality phone. If a phone is outside your price range, though, you should probably move on to the next.
You may also want to see if their phone systems have any special features that can benefit your company. This can include conference calls, call recording, virtual phone numbers, call forwarding, and route-to-fax capabilities. Many modern phone systems can also provide videoconferencing between remote locations and automated outbound dialing for sales and marketing campaigns.
Another factor is whether the phone system allows the opportunity for growth. You might only need a small number of phone lines now, but that can quickly change if your business expands. Many companies will therefore want to be able to add new users to the system and switch phone numbers around as people leave or move to different departments.
Your phone system review should also take a good look at the dependability of the manufacturer. If the company has been around for at least three years, it’s generally a good sign. If they require a mandatory service contract in order to use their product, it’s generally not. You should also see if they are willing to provide references and point you to past or current customers.
Once you’ve narrowed down the phone systems to a few choices, you should call up the vendors and ask for a product demonstration. This may take some time, but it will also provide some of the most objective data of the phone system review since you will be able to compare how the different models work and decide which one of them is right for your business.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more