At the Emerging Communications Conference, Ringio announced a new service for small and mid-size businesses which will offer a combination of CRM and telephony functionality previously only available through call centers and enterprise-level telephony systems. Ringio is a new company founded by a group of long-time SaaS (Software as a Service) and Telephony Executives. The new Rich Calling service presents calls together with their contextual details, working through either the service’s desktop client or its mobile version, available now for Android-based smartphones.
Ringio’s co-founder and chairman Michael Zirngibl described the service as “bringing a telephone call and relevant information about the caller together at the same time to enrich communication and information sharing, and – most important — to accelerate speed-to-satisfaction.”
Ringio also offers intelligent call-routing technology which can direct callers to specific employees within an organization and facilitate transferring calls. If an employee needs to transfer a call to a co-worker, Ringio lets him or her know whether that co-worker is available. This aspect of the service is provided by Voxeo, a longtime platform host with experience in IVR and convergent communications.
Dan York, Voxeo’s Director of Conversations, said that Ringio “clearly demonstrates the power of cloud communications to integrate hosted services from different providers”
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