ShoreTel Simplifies Unified Communications with Shoretel 12

Integrated Collaboration for Enterprise Customers

By Neil Zawacki
Updated: May 11, 2011

ShoreTel Simplifies Unified Communications with Shoretel 12

On May 11, 2011, ShorTel released Shortel 12, a new version of their UC software. The product is designed to improve communication between employees while maintaining a strong degree of security and flexibility. It also offers a plug-and-play set-up and simplified configuration process for system administrators.

Some of the major highlights of ShorTel 12 include:

Collaboration Tools – ShorTel 12 has High Definition (HD) audio conferencing, web conferencing, and XMPP-based instant messaging built into the core architecture. It also offers zero-download desktop sharing and multimedia recording options. These features have been put in place to streamline the deployment process and enhance collaboration within a company.

Doubled Capacity – The software can now support up to 20,000 local or remote users under a single image. This greatly increases the functionality for large enterprises who need to manage a large number of individuals at once.

Email and Messaging Integration – Users have gained the ability to schedule and join conference calls through Microsoft Outlook 2010. The software will also show if people are present and allow them to start calls or conversations. They can also use Microsoft Exchange 2010 as a Unified Messaging Server for their company, as well as leverage any investments they might have.

Increased Support – You can now use Shortel features on mobile devices like the iPhone and Blackberry. They have also added support for Apple users through an application called ShoreTel Communicator for Mac.

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