On May 11, 2011, ShorTel released Shortel 12, a new version of their UC software. The product is designed to improve communication between employees while maintaining a strong degree of security and flexibility. It also offers a plug-and-play set-up and simplified configuration process for system administrators.
Collaboration Tools – ShorTel 12 has High Definition (HD) audio conferencing, web conferencing, and XMPP-based instant messaging built into the core architecture. It also offers zero-download desktop sharing and multimedia recording options. These features have been put in place to streamline the deployment process and enhance collaboration within a company.
Doubled Capacity – The software can now support up to 20,000 local or remote users under a single image. This greatly increases the functionality for large enterprises who need to manage a large number of individuals at once.
Email and Messaging Integration – Users have gained the ability to schedule and join conference calls through Microsoft Outlook 2010. The software will also show if people are present and allow them to start calls or conversations. They can also use Microsoft Exchange 2010 as a Unified Messaging Server for their company, as well as leverage any investments they might have.
Increased Support – You can now use Shortel features on mobile devices like the iPhone and Blackberry. They have also added support for Apple users through an application called ShoreTel Communicator for Mac.
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The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
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