The Public Switched Telephone Network (PSTN) makes the connection between parties with a physical chain of copper wire pairs. When both parties to a telephone conversation are using a “land line”, each party is attached to one end of those wire pairs. That's pretty good communication security. However, the incredible capabilities and economies of scale offered by the internet have driven the development of technologies enabling phone calls over the World Wide Web, exposing these conversations to new security threats.
A phone call over the internet requires the conversation be converted to digital signals, gathered up into packets, and shipped off in a series of hops from server to server, until they finally arrive at the device on the other end of the conversation. The cleverness by which this is accomplished is known as Session Initiation Protocol or SIP. SIP manages the setup, modification and tear down of a “session” between two or more User Agents.
With a hard-wired system, authentication (verifying who the users are) is not an issue, they are tied to that wire. Since an internet phone call can enter the net anywhere, each of the intended parties must be verified, or “authenticated” to assure the communication is between the right parties. With SIP, each user tells the world where they are by notifying a registrar server of their location. The registrar server keeps this information in a database and responds to location requests from other servers, so devices such as IP phones, can find each other when people want to talk.
The original authentication technology employed with SIP is called HTTP Digest. Simply put, this protocol employs a nonce (unique number or bit stream) to create a “challenge” to other parties to the call. They respond with the product of an algorithm based on username, password, the nonce value and other parameters. When the checksums match, all is well.
All security technologies take time and resources away from the basic task of moving data across the net. The additional computational burden, as well as the increase in latency, are weighed against the level of security achieved. Though HPPT digest does reasonably well in this area, many implementations include transport layer security protocols to further protect the challenge / response process from attack.
As the name indicates, this is an e-mail related protocol. For VoIP, S/MIME uses certificates, in the same manner used by web browsers, to authenticate users.
The progeny of Secure Sockets Layer protocol, TLS encrypts the content and provides a keyed authentication code for messages.
Authenticates and encrypts every packet in an end-to-end connection. IPsec is the successor to Network Layer Security Protocol (NLSP). IPsec is frequently employed with Virtual Private Networks (VPN), which take the “cloud” of possible paths through the internet and create a “virtual hard-wired” connection.
The security of communications over the internet has been an issue from the first days. What makes the internet robust and accessible, also provides numerous avenues for attack. The broader the range of possible participants in a conversation, the greater the challenge in assuring they are all supposed to be there, and the information exchanged goes only to the right people. There are few communication systems with broader range than the global telephony services. In addition to the authentication protocols mentioned here, there are many other techniques and technologies, such as Access Control Lists and Firewalls, which significantly decrease the possibility your conversations will be compromised.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more