Small Business VoIP Debate: Google Voice vs. Toktumi

By Neil Zawacki
Updated: June 24, 2011

Toktumi and Google Voice are two companies that offer VoIP solutions for small businesses. They both offer a wide range of features, but a recent blog post at TMCnet analyzed some of the differences between the IP phone services.

One of the primary differences is that Toktumi includes an auto-attendant feature. This means that people who call a phone number provided by the service are automatically routed to a digital operator which can then direct the call to the person or department the individual is trying to reach.

Toktumi also provides full customer support for small businesses who use their phone service. If a company’s VoIP system should suddenly go down, they have a team of professionals who can troubleshoot the problem and get it running again. A company that uses Google Voice may have to contact their IT department or hire an outside group in order to fix the issue.

Small businesses that use Toktumi can also have multiple employees make and receive calls on their own phone lines. Google Voice provides a phone line for a single person, which may not be sufficient in some cases.

One feature that is provided by both Toktumi and Google Voice is the ability for small businesses to keep their old phone number. In addition, both services allow their users to have an 800 number.

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