Voice over IP (VoIP) telephone systems provide a cost effective alternative to the traditional phone systems used in many offices today. As a result, small businesses across the country are deploying VoIP systems when installing new phone systems. Doing so allows the business to leverage its current broadband connection to transmit voice, as well as eliminating the need for a separate wiring scheme devoted strictly to the phone system.
Calls cost less to make over a VoIP system, especially long distance ones. Your company still operates on the same phone number, and your users can make and receive calls by plugging a pre-programmed handset into any high speed Internet connection. There is no special training required; as far as your users are concerned, they will continue to use their phones as they always have.
When making the move to VoIP, keep in mind that your phones will be tied to your Internet connection. If your Internet connection goes down, you won’t have any phone service. Internet outages don’t occur with the frequency they used to, but it’s still helpful to be aware of this. As most people have cell phones these days, you’re business won’t be completely down if the Internet connection does fail. If you’ve experienced outages with your provider, it would probably be best to look into a new provider before moving to VoIP.
VoIP systems come in two flavors: installed on-site, or hosted by the provider. If you install your system on-site, there will be a cash outlay for the system, installation, configuration, etc. Service and maintenance will require some downtime for your system. Hosted systems, on the other hand, do not require a large upfront cash payment, can be easier to configure, and can have the maintenance and service done behind the scenes with little to no downtime. Most small businesses go with the hosted solution, as it offers the same features at a lesser price and it does not require an in-house IT staff to take care of it.
The cost savings of a VoIP system make it a no-brainer for small businesses to at least consider moving to VoIP when looking into a new phone system.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Signing up with a VoIP provider is a major business decision that will affect your internal communications, customer service, and communications with business partners. The decision can be a difficult one; choosing the wrong VoIP provider can cost a business hundreds of thousands of dollars. more
Unified Communications (UC) is a new concept that is revolutionizing business communications. Every year, more and more companies are ditching their traditional PBX systems for a UC solution. But before you make the move, it’s critical to understand how UC will affect your workplace and employees. more
VoIP phone systems and mobile apps are becoming very popular for business use and are helping companies streamline their business communications on the go, while reducing costs. In fact, according to a study by Infonetics Research, VoIP subscribership has been growing at a rate of approximately 14%, year over year, each year since 2009. more