Study: Enterprise Telephony Hits 3rd Straight Quarter of Growth

Avaya Edges Ahead of Cisco

By Catherine Hensley
Updated: March 28, 2011

Infonetics, a communications industry marketing firm, has released its 2010 fourth quarter forecast report, and the outlook is a positive one for business owners. A third straight quarter of growth for enterprise telephony equipment has been reported, and though the growth has been slow, analysts are describing it as steady. Though there was a slight decline in North American PBX spending, the region boosted growth overall in this sector. The move to IP-based communications systems gets most of the thanks and provides solid evidence that Internet-based telecommunications are the way of the future.

This is good news for business owners investing in PBX and UC, which helped drive the enterprise telephony market back to posting positive growth numbers. The two largest vendors of PBX equipment and supplies, Cisco and Avaya, reported particularly strong growth, further demonstrating the health of the market for unified communications. Businesses looking to diversify their communications capabilities or expand their reach to consumers around the world — especially with IP-based systems — can feel confident making investments in enterprise telephony equipment. The general shift to IP indicates a relatively stable area for investment, in addition to being a predictor of how most businesses will communicate in the very near future.
 

Featured Research
  • 15 Traits of a Good Phone System

    While each marketed model has its own host of bells and whistles, when it comes down to it, for you to select the best phone system for your business, focus on little more than these 15 traits! more

  • 2017 Business VoIP Features

    If you’re considering an investment into a new VoIP system (or upgrading an old one), it’s important to understand what features are available and which ones your business will actually need. Especially if you want to keep costs at a minimum. more

  • What To Do When Your VoIP Contract Expires

    Automatically renewing your VoIP contract is a mistake. The VoIP landscape has been changing rapidly, and it pays to review all of your options before committing to another contract. more

  • VoIP Brings Big Benefits to Small Businesses

    If you run a small to midsized business and you're still relying on a traditional phone system, you need to rethink things. VoIP offers most businesses, regardless of the size, huge benefits. For small businesses, it unlocks the opportunity to have an enterprise-level communication system without the traditional expenses. more

  • [Infographic] How UC Can Improve Employee Productivity

    If you’re interested in a straightforward way to improve the productivity of your employees, it's time to consider adopting a Unified Communications (UC) strategy. more

Related Articles