Switchvox 5.0 Released

By Neil Zawacki
Updated: June 17, 2011

Switchvox 5.0 Released

On June 13, 2011, Switchvox 5.0 was officially released to the public. The new version of the UC solution comes with fixed mobile convergence (FMC), a special feature that allows users to seamlessly transfer and record calls from any phone or location. It also supports up to six phones as a primary extension and does not require extra licensing, hardware, or applications to function.

Another new feature of the latest version of Switchvox 5.0 is detailed call queue reports. This will allow users to accurately obtain granular call queue data for multiple queues (and queue members) at the same time.

Switchvox 5.0 also has additional application programming interfaces (API) built into the system, which are designed to facilitate the creation of custom integrations for third-party business applications. The Extend API Core Methods includes extensions for call parking, outgoing call rules, voice mail access, call queues, and PBX updates.

Furthermore, Switchvox 5.0 has a new graphical user interface that allows you to drag and drop phone calls and quickly make changes to your CRM. The switchboard is fully customizable, so the customer support team, IT department, and sales team can have different interfaces that serve their specific needs. The switchboard also seamlessly integrates with the Salesforce.com Panel, Google Maps Panel, and custom-made panels.
 

Featured Research
  • Better Together

    It is absolutely essential to the success of your business to employ excellent communicators AND provide them with the support that they need in order to be successful. When you pair your VoIP phone system with UC, you can create a seamless, centralized communication system that your teams can use to collaborate in any medium they choose. more

  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • The Best Business Phone Systems in 2017

    71% of people say they are more creative of people when they are able to collaborate on teams. Collaboration is essential to business success and has never been more impactful than today. As the number of conversations outside of face-to-face meetings and travel increases, it is important for you to invest in a phone system that will allow your business to flourish. more

  • The Future of VoIP Security

    Looking to invest in a VoIP system? With the fantastic strides that have occurred in communication technology one thing to keep in mind is there has also been an increase in concerns surrounding security. As an example of this, in the third quarter of 2016 alone, there were over 18 million malware samples captured. more

  • Impressive VoIP Features for Business Growth

    Great communication is an important building block of business success. Let this sink in, through a simple internet connection, you can connect with people around the globe, from where you are at that moment. All of this is possible with a VoIP phone system, and if you don't have one you should be seriously be considering getting one. more

Related Articles