Switchvox 5.0 Released
On June 13, 2011, Switchvox 5.0 was officially released to the public. The new version of the UC solution comes with fixed mobile convergence (FMC), a special feature that allows users to seamlessly transfer and record calls from any phone or location. It also supports up to six phones as a primary extension and does not require extra licensing, hardware, or applications to function.
Another new feature of the latest version of Switchvox 5.0 is detailed call queue reports. This will allow users to accurately obtain granular call queue data for multiple queues (and queue members) at the same time.
Switchvox 5.0 also has additional application programming interfaces (API) built into the system, which are designed to facilitate the creation of custom integrations for third-party business applications. The Extend API Core Methods includes extensions for call parking, outgoing call rules, voice mail access, call queues, and PBX updates.
Furthermore, Switchvox 5.0 has a new graphical user interface that allows you to drag and drop phone calls and quickly make changes to your CRM. The switchboard is fully customizable, so the customer support team, IT department, and sales team can have different interfaces that serve their specific needs. The switchboard also seamlessly integrates with the Salesforce.com Panel, Google Maps Panel, and custom-made panels.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
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