On June 13, 2011, Switchvox 5.0 was officially released to the public. The new version of the UC solution comes with fixed mobile convergence (FMC), a special feature that allows users to seamlessly transfer and record calls from any phone or location. It also supports up to six phones as a primary extension and does not require extra licensing, hardware, or applications to function.
Another new feature of the latest version of Switchvox 5.0 is detailed call queue reports. This will allow users to accurately obtain granular call queue data for multiple queues (and queue members) at the same time.
Switchvox 5.0 also has additional application programming interfaces (API) built into the system, which are designed to facilitate the creation of custom integrations for third-party business applications. The Extend API Core Methods includes extensions for call parking, outgoing call rules, voice mail access, call queues, and PBX updates.
Furthermore, Switchvox 5.0 has a new graphical user interface that allows you to drag and drop phone calls and quickly make changes to your CRM. The switchboard is fully customizable, so the customer support team, IT department, and sales team can have different interfaces that serve their specific needs. The switchboard also seamlessly integrates with the Salesforce.com Panel, Google Maps Panel, and custom-made panels.
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Business phone systems in 2016 are more powerful, more useful, and more accessible than ever before. Even small and medium-sized businesses can now take advantage of features that were once the sole province of large enterprises. A business phone system guided by unified communications considers e-mail, text messaging, and other methods of communication. more
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