On June 13, 2011, Switchvox 5.0 was officially released to the public. The new version of the UC solution comes with fixed mobile convergence (FMC), a special feature that allows users to seamlessly transfer and record calls from any phone or location. It also supports up to six phones as a primary extension and does not require extra licensing, hardware, or applications to function.
Another new feature of the latest version of Switchvox 5.0 is detailed call queue reports. This will allow users to accurately obtain granular call queue data for multiple queues (and queue members) at the same time.
Switchvox 5.0 also has additional application programming interfaces (API) built into the system, which are designed to facilitate the creation of custom integrations for third-party business applications. The Extend API Core Methods includes extensions for call parking, outgoing call rules, voice mail access, call queues, and PBX updates.
Furthermore, Switchvox 5.0 has a new graphical user interface that allows you to drag and drop phone calls and quickly make changes to your CRM. The switchboard is fully customizable, so the customer support team, IT department, and sales team can have different interfaces that serve their specific needs. The switchboard also seamlessly integrates with the Salesforce.com Panel, Google Maps Panel, and custom-made panels.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more
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