The Real Benefit to VoIP is Productivity

By Sheila Shanker
Updated: July 08, 2011

Many businesses choose VoIP for the obvious savings in long-distance and international calls. VoIP video capabilities save firms a lot in trips not-taken for training and other purposes. Besides these benefits, many businesses also have noted an increase in productivity. Firms can be located in various places, not just high-rent areas such as New York or Los Angeles. You don' t need to have your entire firm in one place within these cities. You may expand to less expensive areas with no problems with VoIP—if you have Internet connection, you're in business.

Let's look at  JetBlue, which has deployed VoIP systems. The 500 reservations agents work out of their homes with the Internet and phone service into a hosted reservation system. IT staff, who assists reservation agents remotely using a VoIP broadband phone, take their removable hard disks to the Reservation Center once in awhile to be upgraded or exchanged, but they don't work on-site most of the time. Jet Blue saves a bundle in monthly rent, utilities and overhead by using VoIP properly. The firm can hire employees anywhere, hiring the best individuals in the country, not just people living nearby.  This level of flexibility was non-existent before VoIP became a viable option for businesses.

 


 

Featured Research
  • Is Your Phone System Meeting the Needs of Your Workforce?

    When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more

  • Why are Companies Still Using PBX?

    For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more

  • Top 15 Reasons You Should Upgrade to VoIP

    While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more

  • [Infographic] 16 Mistakes to Avoid When Buying a Phone System

    Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

Related Articles