The Real Benefit to VoIP is Productivity

By Sheila Shanker
Updated: July 08, 2011

Many businesses choose VoIP for the obvious savings in long-distance and international calls. VoIP video capabilities save firms a lot in trips not-taken for training and other purposes. Besides these benefits, many businesses also have noted an increase in productivity. Firms can be located in various places, not just high-rent areas such as New York or Los Angeles. You don' t need to have your entire firm in one place within these cities. You may expand to less expensive areas with no problems with VoIP—if you have Internet connection, you're in business.

Let's look at  JetBlue, which has deployed VoIP systems. The 500 reservations agents work out of their homes with the Internet and phone service into a hosted reservation system. IT staff, who assists reservation agents remotely using a VoIP broadband phone, take their removable hard disks to the Reservation Center once in awhile to be upgraded or exchanged, but they don't work on-site most of the time. Jet Blue saves a bundle in monthly rent, utilities and overhead by using VoIP properly. The firm can hire employees anywhere, hiring the best individuals in the country, not just people living nearby.  This level of flexibility was non-existent before VoIP became a viable option for businesses.

 


 

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