The Real Benefit to VoIP is Productivity

By Sheila Shanker
Updated: July 08, 2011

Many businesses choose VoIP for the obvious savings in long-distance and international calls. VoIP video capabilities save firms a lot in trips not-taken for training and other purposes. Besides these benefits, many businesses also have noted an increase in productivity. Firms can be located in various places, not just high-rent areas such as New York or Los Angeles. You don' t need to have your entire firm in one place within these cities. You may expand to less expensive areas with no problems with VoIP—if you have Internet connection, you're in business.

Let's look at  JetBlue, which has deployed VoIP systems. The 500 reservations agents work out of their homes with the Internet and phone service into a hosted reservation system. IT staff, who assists reservation agents remotely using a VoIP broadband phone, take their removable hard disks to the Reservation Center once in awhile to be upgraded or exchanged, but they don't work on-site most of the time. Jet Blue saves a bundle in monthly rent, utilities and overhead by using VoIP properly. The firm can hire employees anywhere, hiring the best individuals in the country, not just people living nearby.  This level of flexibility was non-existent before VoIP became a viable option for businesses.

 


 

Featured Research
  • [Infographic] 15 Questions to Ask When Selecting a VoIP Provider

    Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more

  • 2017 Business VoIP Buyer's Guide

    In 2017, more business will transition to a VoIP phone system. If you are among them—or if you’ll be upgrading an existing VoIP system—you need to learn about the latest technologies and market trends. more

  • 2017 Business VoIP Trends

    VoIP and UC (Unified Communications) technology is advancing all of the time. In order to reap the many business benefits of VoIP, you need to learn about industry trends, including text messaging, WebRTC, Unified Communications as a Service, and more. more

  • The New 2016 IP Phone System Comparison Guide

    Choosing VoIP over traditional solutions makes sense for your business and your budget. But choosing the best VoIP solution isn't always easy. Our guide is an essential road map in your search for the best VoIP solution for your business. more

  • How to Select a Phone System in 10 Steps

    The success of your company depends on many constantly changing factors that drive you to innovate, create, and evolve to remain competitive and profitable in your industry. more

Related Articles