The Real Benefit to VoIP is Productivity

By Sheila Shanker
Updated: July 08, 2011

Many businesses choose VoIP for the obvious savings in long-distance and international calls. VoIP video capabilities save firms a lot in trips not-taken for training and other purposes. Besides these benefits, many businesses also have noted an increase in productivity. Firms can be located in various places, not just high-rent areas such as New York or Los Angeles. You don' t need to have your entire firm in one place within these cities. You may expand to less expensive areas with no problems with VoIP—if you have Internet connection, you're in business.

Let's look at  JetBlue, which has deployed VoIP systems. The 500 reservations agents work out of their homes with the Internet and phone service into a hosted reservation system. IT staff, who assists reservation agents remotely using a VoIP broadband phone, take their removable hard disks to the Reservation Center once in awhile to be upgraded or exchanged, but they don't work on-site most of the time. Jet Blue saves a bundle in monthly rent, utilities and overhead by using VoIP properly. The firm can hire employees anywhere, hiring the best individuals in the country, not just people living nearby.  This level of flexibility was non-existent before VoIP became a viable option for businesses.

 


 

Featured Research
  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more

Related Articles