Top 5 Reasons to Purchase a New Business Phone

By Sheila Shanker
Updated: July 05, 2011

If you’re in the market o acquire a new business phone, you’re in luck—there are many options and features in modern phones that may surprise you. The top five reasons to purchase a new business phone now are:

Cost: The costs of acquisition and maintaining a new business phone system has decreased a lot, especially when you look at “Voice Over Internet Protocol,” also known as VoIP, which offers certain services for free, such as call forwarding and voice mail. The costs of maintenance of many phones are cheaper because they are usually easy enough to be handled by business owners and not the phone companies.

New Features: Many phone systems allow for easy high-quality conference calls and even videos, depending on your Internet broadband capability. Other features could be a voice mail with email notification, music on hold, call forwarding and call recording and reporting. Many systems allow you to call employees in other offices by using extension numbers, even when the office is in another state or even in other country.

Scalability: One of the main benefits of selecting a VoIP system is the ease in scalability, which is the ability to grow as a business expands. If you add new offices or new employees who need phone service, it’s easy and simple to give them access to phone service. Maybe in the future you want to add video or other features to your system—scalability allows you to get these services easily and without stress or extra expenses.

800 Phone Numbers: When you get a business phone system, you may be able to get your own a toll-free number or a vanity number that you can customize to promote your business and your brand. An 800 number can give you the ability to market to a nationwide customer base and not just local markets.

Hosted versus In-House Systems: With modern complex phone systems, you can choose to maintain your equipment and services internally, or to “farm them out” to an outside firm, which can actually lower your overall costs, especially if you plan on adding video conferencing to your phone set up.

When reviewing new phone service, and you’re considering VoIP, which usually offers you the most features for your buck, be sure that you have a powerful enough Internet connection to take full advantage of this setup. If you have only phone Internet connection, you cannot use this technology, and you may consider upgrading  your Internet system.

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