The past decade has seen voice communication over the internet (VoIP) become ubiquitous. From an early incubation with technologists and specialty applications, VoIP is now solidly mainstream. This wonderful development comes as a result of a multitude of providers hammering away on the technology until it has become reliable, supportable and affordable. Established as a viable alternative to traditional phone service, some of the advantages of VoIP for small business owners include:
The huge array of cool and useful things a computerized telephone system can do can make your small business look much larger than it is and enable your over-worked staff to do more without putting in 60 hour weeks.
Service providers offer flexible programs for incoming and outgoing traffic to regional, national or international end-points. With little or no up-front equipment cost, you select from a menu of features to match your business needs and only pay for what you use.
Whether it's your own hardware or you're contracting with a VoIP service provider, most of the routine provisioning and service work can be done by the in-house IT staff, even if you are the in-house IT staff.
Though it is never fun to replace a critical business service, knowing there are a hoard of companies, eager for your VoIP business, should be a comfort. If things don't work out with one provider, or a better deal is offered, it is possible to make a change without risking the business. Such was not the case just a few years back
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Signing up with a VoIP provider is a major business decision that will affect your internal communications, customer service, and communications with business partners. The decision can be a difficult one; choosing the wrong VoIP provider can cost a business hundreds of thousands of dollars. more
Unified Communications (UC) is a new concept that is revolutionizing business communications. Every year, more and more companies are ditching their traditional PBX systems for a UC solution. But before you make the move, it’s critical to understand how UC will affect your workplace and employees. more
VoIP phone systems and mobile apps are becoming very popular for business use and are helping companies streamline their business communications on the go, while reducing costs. In fact, according to a study by Infonetics Research, VoIP subscribership has been growing at a rate of approximately 14%, year over year, each year since 2009. more