Use of VoIP solutions 'is increasing'

By Neil Zawacki
Updated: January 24, 2012

Use of VoIP solutions 'is increasing'

A recent survey conducted by WhichVoIP, a website that provides news and reviews on VoIP technology, seems to indicate that more and more businesses are foregoing traditional phone systems and using Voice over Internet Protocol to make and receive phone calls over the internet.

The study revealed that 75% of all international phone calls are now conducted through VoIP solutions. Possible reasons for the large number include the low cost of VoIP, the transference of maintenance duties to the hosting provider, and the fact that companies do not need to install expensive hardware and wiring at their office in order to use the phone service.

The survey recipients were also asked about the factors that were important to their purchasing decision. Nearly 80% stated that the price of VoIP was the top priority, and over 60% indicated that they would like to see more value-added features attached to the service. Approximately 30% declared that the friendliness of the salesperson was also important to choosing the solution.

Mike Bragg, the CFO of WhichVoip, released a short public statement on the survey. He stated, "This is real data from customers telling us what they would like from providers - not only in terms of service, but also in terms of the sales process. Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed."

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