BALTIMORE, Dec. 1 /PRNewswire/ -- Velaro Inc., an award-winning Click-to-Chat and Click-to-Call software solutions company, today announced integration between Velaro's Click-to-Call Software as a Service (SaaS) and Aptela's hosted phone service. This integration allows small and medium-sized businesses to take advantage of these very powerful communications tools collectively to proactively respond to customer inquiries.
"This partnership is an incredible value for Velaro customers. By joining forces with the leading SMB hosted VoIP phone service provider, we are able to offer online businesses a streamlined resource that utilizes their existing telephony infrastructure," said Alex Bloom, President of Velaro. "Together we are assisting online merchants in realizing potential revenue from every web site visitor."
Click-to-Call offers an alternative mode of communicating with online visitors. Fully integrated with Aptela's hosted phone service, Velaro's Click-to-Call lets website visitors simply click a button on a company's website and allow Velaro to immediately identify the properly skilled agent and connect the call.
"We are very excited about Velaro's integration with our hosted phone service. Aptela is focused on providing our customers the most powerful small business communications solution available. The integration of Aptela's hosted phone service with Velaro's Click-to-Chat application is a natural fit for any organization that conducts business online," said Jackie Funk, Director of Marketing for Aptela. "It allows any business with a web presence to be readily available to its customers at all times -- a perfect solution for both marketing and customer service."
Velaro's Click-to-Call comes with all the features of their live chat service and is integrated with all of Velaro's work flow capabilities, such as auto routing, agent tiering and sales rules. Pre-call and post-call surveys are standard with the Click-to-Call service allowing companies to track the effectiveness of their agents. As Click-to-Call is quickly becoming the standard for organizations that transact business online, Velaro is leading the way by partnering with key Business VoIP providers such as Aptela.
Aptela is a leading provider of enterprise-class hosted Voice over IP (VoIP) solutions for small- and medium-sized businesses (SMBs). Aptela's Software as a Service (SaaS) business model provides SMBs with a reliable, secure and affordable telephony solution -- a valuable alternative to costly internal PBX systems. Aptela's flexible applications are designed to be fully integrated into the workflow of today's distributed and mobile workforce. Unlike traditional telephony that is tied to a physical location, Aptela's features can be accessed -- anywhere, anytime -- through the Internet, traditional wire-line or cellular networks. Aptela was recently recognized as a 2009 Deloitte Technology Fast 500 company with a #78 ranking overall and a #15 ranking amongst telecommunications/network providers. The Fast 500 program ranks the country's fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. For more information, visit www.aptela.com.
Founded in 2000, Velaro is an established leader in click-to-chat and click-to-call conversions. Velaro won independently rated live chat awards in '05, '06, '08, and '09. With 99.98% uptime guaranteed, Velaro is the solution of choice for leading companies such as LG Electronics, Blue Cross Blue Shield, MarketStar, Experian, Toro, and Epicor. For more information about Velaro's products, visit http://www.velaro.com/aptela/?cid=261
SOURCE Velaro Inc.
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