Via Browser, Junction Networks' 'my.OnSIP'

Adds Presence, Availability, IM Missing Pieces to Hosted PBX Service

Updated: January 07, 2011

NEW YORK, Sept. 24 /PRNewswire/ -- Junction Networks announced today that it is broadening the range of its popular OnSIP hosted PBX service beyond voice, adding the unified communications features of instant messaging, presence, and phone status. All four components are presented to OnSIP end users through my.OnSIP, an IM-style interface available from a browser.

Through one window, my.OnSIP shows all users which contacts on their hosted PBX are "present," which are on the phone, and which are free to call with a click on their names. It lets users send calls only to those who can answer, avoiding voice mail and phone tag. And unlike consumer IM services that are often banned from the workplace as note-passing distractions, my.OnSIP's chat is limited to those on the hosted system, even though those coworkers and their extensions may be physically located at multiple sites on different continents or at temporary locations.

Capex and Opex that SMBs Love to Avoid

"In adding these unified communications features to OnSIP, and by making them Web-accessible, we're closing the last feature gaps between hosted and on-premise phone systems," said Junction Networks President Robert Wolpov. "True, some on-premise PBX vendors offer chat, presence, and maybe even phone status - but they often charge considerably extra for these non-voice media, and they often require proprietary phone sets. Most importantly, as customer-premise equipment, they always require the capital and operating expenditures that small-to-medium sized businesses love to avoid."

The hosted alternative to an installed PBX enables coworkers in one or many sites to share the same company phone number, greetings, auto attendant, extension dialing and transfer, hunt groups, voice mail system, and advanced features enjoyed by workers whose extensions are wired to the traditional PBX system in the traditional company phone closet. The difference is that all this phone switch functionality is outsourced to a hosting provider in a remote center, leaving the business with nothing to buy but the phone sets themselves.

Different phones, a uniform control display

"While some hosted providers - ourselves included -- have long supplied Web tools for administrators, few if any have extended Web access down to the level of end-user phone controls," Wolpov said. "In the process, we let our customers' employees all share the same 'deluxe' phone toolset, with the same display and the same clickable ways of making, taking, and transferring calls - even if they all have different SIP phones with different buttons."

My.OnSIP controls any SIP-compliant phone or softphone and runs on the browser of any desktop or laptop running Windows, Macintosh, or Linux. Available to OnSIP users now, it can be accessed for free by logging in at my.onsip.com

The UC tool and interface add no cost to the OnSIP hosted PBX service, which starts at $39.95 per month for a full suite of PBX features and an unlimited number of users and extensions. Unlike typical hosted services that require long-term contracts and add $30 to $50 per seat per month to a base PBX charge, OnSIP requires no contract and only adds charges per usage. "Usage" includes off-network voice minutes (on-network calls are free); additional voice mail boxes; or advanced applications, such as next-available-agent-style call distribution.

Junction Networks also is making my.OnSIP's application programming interface available to developers, who may hook the interface's calling, instant messaging, presence and availability information to any application whose users need real-time communication.

About Junction Networks

Junction Networks is one of the largest providers of business-class VoIP and hosted VoIP services to small and medium-sized enterprises. Using the most innovative applications available, Junction Networks provides high-end, multi-functional, Internet-based communications options that are easily adaptable to the needs of the growing business. Junction Networks' unsurpassed ability to leverage open standards, such as SIP and XMPP, enables it to seamlessly integrate new functionalities into existing, scalable platforms. In this way, it can offer the benefit of enterprise-class broadband voice and data communications at a fraction of the typical cost. For more information, visit www.onsip.com.

Featured Research
  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more

  • Phone System Showdown

    When it comes time to select your new phone system, one of the biggest questions that you will face is whether to go with the hot, new VoIP system or the steady and secure PBX network. There are pros and cons to each of these phone systems, and before making any purchase we highly suggest that you take the time to download and read our latest guide: Phone System Showdown: VoIP vs. PBX. more

  • Signals Your Company is Ready For Unified Communications

    Efficient and effective business collaboration is essential to company success and as you grow your business, you'll discover all the different communication methods that you NEED to stay connected with partners and customers. Implementing a Unified Communications (UC) system can save your company upwards of $920,000 a year due to increased efficiency amongst company employees. more

  • Phone System Implementation Expectations

    Providers would have you believe that implementing a new phone system is as easy as counting to three. However, while the process may not be difficult, there are steps that need to be taken to ensure that your new VoIP system is installed and implemented smoothly. Luckily, the challenges associated with upgrading your system tend to be fairly predictable. Most businesses run into the same set of problems that many others have faced before them, meaning avoiding or overcoming them is as easy as preparing ahead of time. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

Related Articles