VoIP Buying Market Trends

By Jerry Olsen
Updated: September 21, 2011

VoIP Buying Market Trends

In the year 2010, several studies from research companies confirmed that VoIP became a widely used telecommunications service in North America and across the world. By the end of 2010, the U.S. cable companies were providing telephone services to more than 22 million subscribers.

Reports also indicate that SMBs individual users will continue to choose VoIP (Voice over Internet Protocol) over plain old telephone systems (POTs).

With the entry of Comcast and other cable companies into the VoIP market, VoIP services are emerging at a fast pace.

Over the next few years, the following events are likely to launch VoIP into the mainstream of mobile telecommunications:

  • VoIP providers, such as Skype and Vonage continue to hold a strong position in the marketplace.
  • Some of the big players like Microsoft, Apple, Yahoo, and Google have also entered into the Voice over Internet marketplace.
  • With the advent of WiFi-enabled handsets, 3G, and Clear WiMAX networks, networks, mobile Voice over Internet Protocol (VoIP) is ready for massive growth.
  • Verizon and MetroPCS also launched the LTE network in order to support VoIP in late 2010.

A recent report by Companies and Markets also revealed that the internet protocol (IP) telephony markets in the United States are reaching maturity.

The report also said that 20 percent of all business telephony will be hosted by the year 2020. In addition, small businesses with limited budgets will also continue to implement VoIP in order to save money, while larger business are already transitioning to a unified communications platform. Some of them are using Microsoft Lync as a communications server, said research analyst Rob Enderle.

Lastly, the report said that costs associated with unified communications (or the integration of real-time communication services) and private branch exchange systems are dropping radically. Real-time communications systems include IP telephony, videoconferencing, voicemail, e-mail, and more.

Some private branch exchange (PBX) companies are even starting their own hosted services, potentially lowering market value.

In the future, providers will offer bundled service solutions with enhanced features. Higher quality systems and better service will also attract new customers.

According to Rob Enderle, as soon as consumers become better educated regarding the benefits and advantages of VoIP, it’s very possible that “a VoIP revolution will take place in the next few years.”

Featured Research
  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

  • The New 2016 Phone Systems Comparison Chart

    Check out our latest Q4 Phone Systems Comparison Chart complete with new vendors, products, and features! Our free chart compares over 40 business phone solution providers, including PBX and business VoIP systems, on over 20 performance metrics. more