As communication technology advances, VoIP has been accepted and embraced in many countries besides the U.S. The savings for small businesses are real and substantial. Instead of using old phone companies, many individuals and firms employ the Internet for their communication needs, including phone and video conferencing services. The recent takeover of Skype by Microsoft shows the high interest with VoIP and the opportunities out there in this area. Per Infonetics research, the residential sector is the largest global VoIP segment at 69 percent of total revenue, with business services growing fast. Infonetics predicts that the VoIP market for both residences and business will be about $74.5 billion by 2015, a very robust growth estimate.
It's interesting to note that in South Africa, deployment of VoIP is behind the U.S. and Europe because of a lack of telecommunication structure to accommodate VoIP easily. There is also the myth that VoIP is complicated, requiring lots of work in deployment and maintenance—false assumptions, which need to be dispelled before this technology can flourish in South Africa. The savings and simplicity of use are obvious to many individuals and businesses, and it's just a matter of time before South Africa will match other countries in its deployment of VoIP.
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Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
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