Concerns regarding the reliability of VoIP service have always persisted, and don’t appear to be subsiding as of yet. Stability issues regarding the quality of service for VoIP typically manifest via jittery, delayed connections and packet loss, which forces users to incur varying degrees of audio problems that may result in downtime. Sources of these issues include service provider inadequacies, networking complications, and infrastructure issues based upon locality.
Unfortunately, there are several VoIP vendors that have developed reputations for notoriously inconsistent service. Most industry professionals generally adhere to the notion that inexpensive residential VoIP providers that offer service that may be utilized with an analog telephone adaptor that converts the traditional signal into a digital one, incur more voice quality issues than business grade services with specialized IP phones with their own ethernet jacks. However, it should be noted that there are quality complaints with business VoIP vendors as well, and customers should thoroughly research the service record of any company they are considering using.
Oftentimes, another frequent source of unreliable VoIP service stems from the quality of internet service provider utilized by an organization. Users must ensure that they have sufficient bandwidth to sufficiently accommodate their VoIP usage, which significantly adds to the bandwidth required for an existing network. Issues such as dropped calls occur when the VoIP signal is cast aside in favor of that other networking traffic. Software can be procured to prioritize voice data transmission and substantially reduce the networking preference for non-VoIP data.
Additional networking issues that may result in unreliable VoIP service can be traced to a lack of tools to adequately troubleshoot and manage VoIP performance, particularly during periods of heavy call use. While other networking components such as computer and internet connections are relatively stable, VoIP’s extreme sensitivity to its surrounding components can be improved with network analysis tools that allow for sufficient levels of monitoring and troubleshooting.
In some instances, it has been demonstrated that issues with VoIP service and its consistency have been exacerbated by the location of an individual or organization. Those who live in rural areas may experience service difficulties due to weather conditions that may result in power outages. Such areas are typically the last to be serviced when such outages occur. Additionally, reliability issues may result from locations in which there are older phone lines being used and in which the source of the problem is the area’s infrastructure.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more