VoIP Service Surges in Popularity Among Business Customers

Survey reveals what customers want from VoIP service providers.

By Neil Zawacki
Updated: January 17, 2012

VoIP Service Surges in Popularity Among Business Customers

WhichVoIP, an educational website that provides expert knowledge about VoIP services, recently conducted a survey among business VoIP customers. The survey asked, "What items are the most important to your VoIP business service purchase decision?"

Price was at the top of the list, with nearly 80% of the respondents declaring it to be an important consideration. Value-added features and functionality were considered important by approximately 60% of the people surveyed, and nearly the same number of respondents stated that knowledge of sales staff was a key factor. In addition, slightly more than 30% of the people surveyed indicated that the friendliness of the salesperson was an important factor.

Mike Bragg, the CFO of WhichVoIP, released a short public statement about the survey results. He stated, "This is real data from customers telling us what they would like from providers - not only in terms of service, but also in terms of the sales process. Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed."

The fact that price was the most common response comes as little surprise. VoIP is widely known throughout the business world for its low cost, and approximately 75% of international phone calls are now made through IP phone services. VoIP also removes the need to conduct maintenance on hardware, which provides additional savings to a business.

You can find more surveys, articles and blogs about VoIP at http://www.whichvoip.com

Featured Research
  • Is Your Phone System Meeting the Needs of Your Workforce?

    When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more

  • Why are Companies Still Using PBX?

    For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more

  • Top 15 Reasons You Should Upgrade to VoIP

    While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more

  • [Infographic] 16 Mistakes to Avoid When Buying a Phone System

    Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

Related Articles