VoIP Service Surges in Popularity Among Business Customers

Survey reveals what customers want from VoIP service providers.

By Neil Zawacki
Updated: January 17, 2012

VoIP Service Surges in Popularity Among Business Customers

WhichVoIP, an educational website that provides expert knowledge about VoIP services, recently conducted a survey among business VoIP customers. The survey asked, "What items are the most important to your VoIP business service purchase decision?"

Price was at the top of the list, with nearly 80% of the respondents declaring it to be an important consideration. Value-added features and functionality were considered important by approximately 60% of the people surveyed, and nearly the same number of respondents stated that knowledge of sales staff was a key factor. In addition, slightly more than 30% of the people surveyed indicated that the friendliness of the salesperson was an important factor.

Mike Bragg, the CFO of WhichVoIP, released a short public statement about the survey results. He stated, "This is real data from customers telling us what they would like from providers - not only in terms of service, but also in terms of the sales process. Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed."

The fact that price was the most common response comes as little surprise. VoIP is widely known throughout the business world for its low cost, and approximately 75% of international phone calls are now made through IP phone services. VoIP also removes the need to conduct maintenance on hardware, which provides additional savings to a business.

You can find more surveys, articles and blogs about VoIP at http://www.whichvoip.com

Featured Research
  • The Business Case for Updating an Aging Phone System

    You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more

  • [Infographic] 15 Questions to Ask When Selecting a VoIP Provider

    Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more

  • 2017 Business VoIP Buyer's Guide

    In 2017, more business will transition to a VoIP phone system. If you are among them—or if you’ll be upgrading an existing VoIP system—you need to learn about the latest technologies and market trends. more

  • 2017 Business VoIP Trends

    VoIP and UC (Unified Communications) technology is advancing all of the time. In order to reap the many business benefits of VoIP, you need to learn about industry trends, including text messaging, WebRTC, Unified Communications as a Service, and more. more

  • The New 2016 IP Phone System Comparison Guide

    Choosing VoIP over traditional solutions makes sense for your business and your budget. But choosing the best VoIP solution isn't always easy. Our guide is an essential road map in your search for the best VoIP solution for your business. more

Related Articles