Consumer trends are often connected to economics, such as cheap access. However, features, or how easy it is to use the latest advance in this area also prompt consumers to utilize VoIP systems. Sometimes, though, these trends are affected by government regulations, such as France’s opening up of the market in 2006, allowing for IP communications.
Canadians are embracing VoIP with VOIPGizmos.ca estimating that 1 out of every 12 currently use VoIP systems, taking advantage of lower costs and certain popular features, such as voicemail, PBX -like call control, call queuing and auto attendant services.
The Yankee Group research estimates that the majority of U.S. residential VoIP users will subscribe to multiple bundles in 2011. It also sees potential for VoIP to travel over Fiber-to-the-Home setup, primarily due to the efforts of Verizon with FiOS and AT&T with U-verse. Current bad economic conditions may slow down this process, although VoIP usage has been increasing with businesses of all sizes, which are attracted to the broadband IP and Voice-integrated Instant Messaging (VoIM) systems.
Skype is still very popular with over 220 million users using the generic IP connection and not the “mainstream” VoIP setup. Stealth Communications of New York City has also reported an increase in the run-rate for VoIP connections.
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
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Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Signing up with a VoIP provider is a major business decision that will affect your internal communications, customer service, and communications with business partners. The decision can be a difficult one; choosing the wrong VoIP provider can cost a business hundreds of thousands of dollars. more
Unified Communications (UC) is a new concept that is revolutionizing business communications. Every year, more and more companies are ditching their traditional PBX systems for a UC solution. But before you make the move, it’s critical to understand how UC will affect your workplace and employees. more