West Corporation Aquires Smoothstone
In early June, West Corporation announced its acquisition of Smoothstone IP Communications, a leader in business IP telephony services, particularly cloud-based IP telephony. As a major provider of voice and data services to a wide array of clients, West Corporation has significantly upped its collection of unified communications options. With West now a market leader, Smoothstone will become a part of InterCall in the specially designated Unified Communications operating segment.
Making Smoothstone attractive to West Corporation was its high-ranking position on the North America Business Voice over IP (VoIP) Services Leadership Scorecard, an annual assessment compiled by Infonetics, an international firm specializing in market research and consulting. On the Scorecard, Smoothstone stood out because of its focus on the enterprise market and its own continued growth as a company. Smoothstone’s emphasis is on “scalable” and “on-demand” tools and services that can be incorporated into users’ existing telecommunications networks and infrastructure, ensuring easy transitions for new clients and employees onto the unified platform. As noted in the Scorecard, Smoothstone had “the second largest installed base of seats in 2010.”
With the acquisition of Smoothstone, West Corporation’s clients will be able to access all of Smoothstone’s product portfolio. All of Smoothstone’s products and services will continue to be offered.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
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