As small and medium-sized businesses (SMBs) embrace VoIP technology, they have also started to use consultants to guide them in their phone purchases, to be sure they buy the right systems for their needs. These consultants, independent of vendors, are sought after to provide advice on various purchases, especially when it involves hosted-IP telephone setups and IP PBXs. According to 2008 Brookside Group LLC market study report , 54% of the independent consultants' clients were considered to be SMBs. This study reviewed responses of 342 consultants and 1,750 updated professional profiles.
A variety of reasons exist to justify SMBs hiring consultants to help them out in buying a system. The most important service a client gets out of a consultant is an unbiased needs assessment to help it purchase the best system for its specific needs. Consultants may also evaluate and select vendors and even help in contract negotiations.
Because of the nature of IP phone services, oftentimes consultants may be involved in technical areas, such as network design and configuration, making their jobs very close to those of integrators.
The Brookside report indicates that the top clients are in health care, followed by banking, finance, local and state government and educations. It was noted that lawyers and accountants also use these specialized consultants as well.
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
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