There are a number of key staff members who should be involved in the strategy team for a specific purchase for an enterprise, particularly one which involves communications or significant hardware and software such as various computer and telephony equipment. As the strategy for such purchases often requires a substantial amount of research, organizations should look to involve various members of human resources, information technology, and financial operations departments, as well as a wide selection of staff members who will be utilizing the particular product to be procured. A synthesis of all of these disparate entities is needed to produce an effective strategy.
Representatives from the department of financial operations provide key input during the formulation of strategy for a particular organization wide system, as they are the ones to determine exactly how much funds may be dedicated to the various costs associated with the purchase. Costs to be considered outside of the immediate purchase itself include those for training, additional hardware and software, as well as for system upgrades. Additionally, this department will determine projections for ROI, capital outlay, and other important financial implications that enable organizations to know what their limits are for the purchase.
It is crucial for an organization’s IT department to research concerns related to integration of a prospective purchase with previous and current system components that will be expected to work with the particular product. The IT team will need to identify existing capabilities and limits in terms of technology, and gauge potential upgrades in areas of hardware or software that will be needed for successful implementation of the product. Additionally, IT personnel need to be well versed in the operation of the particular product, so they will be able to install, maintain, and use it if needed.
The HR department will be largely responsible for any training associated with the new purchase, particularly that which exceeds any provided by the product provider. Furthermore, the HR department can contribute to the strategy team by researching particular features or capabilities of the proposed solution, and should also assist in determining any logistical practicalities that will have to be employed to use the new product.
Naturally, staff users will be expected to be a part of the strategy team since they’ll have the majority of hands-on use with the impending purchase. The influence of staff users is valuable in determining which capabilities or features are required for the product. Additionally, staff members can work with human resource personnel in researching which features are available for any sort of solution, and then ascertaining which ones will be most applicable for the particular enterprise.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more