Who Should Be on the Strategy Team

When Purchasing VoIP

By Jelani Harper
Updated: September 08, 2011

There are a number of key staff members who should be involved in the strategy team for a specific purchase for an enterprise, particularly one which involves communications or significant hardware and software such as various computer and telephony equipment. As the strategy for such purchases often requires a substantial amount of research, organizations should look to involve various members of human resources, information technology, and financial operations departments, as well as a wide selection of staff members who will be utilizing the particular product to be procured. A synthesis of all of these disparate entities is needed to produce an effective strategy.

Financial Operations

Representatives from the department of financial operations provide key input during the formulation of strategy for a particular organization wide system, as they are the ones to determine exactly how much funds may be dedicated to the various costs associated with the purchase. Costs to be considered outside of the immediate purchase itself include those for training, additional hardware and software, as well as for system upgrades. Additionally, this department will determine projections for ROI, capital outlay, and other important financial implications that enable organizations to know what their limits are for the purchase.

Information Technology

It is crucial for an organization’s IT department to research concerns related to integration of a prospective purchase with previous and current system components that will be expected to work with the particular product. The IT team will need to identify existing capabilities and limits in terms of technology, and gauge potential upgrades in areas of hardware or software that will be needed for successful implementation of the product. Additionally, IT personnel need to be well versed in the operation of the particular product, so they will be able to install, maintain, and use it if needed.

Human Resources

The HR department will be largely responsible for any training associated with the new purchase, particularly that which exceeds any provided by the product provider. Furthermore, the HR department can contribute to the strategy team by researching particular features or capabilities of the proposed solution, and should also assist in determining any logistical practicalities that will have to be employed to use the new product.

Staff Users

Naturally, staff users will be expected to be a part of the strategy team since they’ll have the majority of hands-on use with the impending purchase. The influence of staff users is valuable in determining which capabilities or features are required for the product. Additionally, staff members can work with human resource personnel in researching which features are available for any sort of solution, and then ascertaining which ones will be most applicable for the particular enterprise.
 

Featured Research
  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more

  • Phone System Showdown

    When it comes time to select your new phone system, one of the biggest questions that you will face is whether to go with the hot, new VoIP system or the steady and secure PBX network. There are pros and cons to each of these phone systems, and before making any purchase we highly suggest that you take the time to download and read our latest guide: Phone System Showdown: VoIP vs. PBX. more

  • Signals Your Company is Ready For Unified Communications

    Efficient and effective business collaboration is essential to company success and as you grow your business, you'll discover all the different communication methods that you NEED to stay connected with partners and customers. Implementing a Unified Communications (UC) system can save your company upwards of $920,000 a year due to increased efficiency amongst company employees. more

  • Phone System Implementation Expectations

    Providers would have you believe that implementing a new phone system is as easy as counting to three. However, while the process may not be difficult, there are steps that need to be taken to ensure that your new VoIP system is installed and implemented smoothly. Luckily, the challenges associated with upgrading your system tend to be fairly predictable. Most businesses run into the same set of problems that many others have faced before them, meaning avoiding or overcoming them is as easy as preparing ahead of time. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more