Resource Center: Buyer's Guide

2017 Business Intelligence Buyer's Guide

Published March 07, 2017
When properly used, business intelligence (BI) tools can drive major improvements to decision making and increase the efficiency of nearly all business processes.

2017 Video Conferencing Buyer's Guide

Published December 15, 2016
More and more businesses are investing in video conferencing. The business benefits of video conferencing are well-established, with more than 90% of businesses who regularly use video conferencing benefit from improvements in productivity, better teamwork, and reduced travel expenses.

2017 ERP Buyer's Guide

Published December 05, 2016
Among all of the business software applications necessary for business operations, ERP is undoubtedly one of the most important. Making the wrong selection can have a disastrous impact on your accounting, manufacturing, and supply chain. With so much at stake, it is crucial to make a well-informed decision.

2017 Business VoIP Buyer's Guide

Published November 28, 2016
In 2017, more business will transition to a VoIP phone system. If you are among them—or if you’ll be upgrading an existing VoIP system—you need to learn about the latest technologies and market trends.

2017 Contact Center Buyer's Guide

Published November 01, 2016
Call center software has evolved to contact center software. Now, this category of software includes many new features to help you connect with customers across a range of channels. But this makes the selection process more difficult than ever before.

2017 CRM Buyer's Guide

Published October 12, 2016
Customer Relationship (CRM) software has become one of the most important business tools in today’s world. By allowing you to better connect with new and existing customers, CRM is an indispensable tool for sales teams and customer service teams alike. But with so many choices available, it can be difficult to decide on a solution.

2016 Business Intelligence Buyer's Guide

Published May 06, 2016
Searching for a Business Intelligence solution provider can be confusing and difficult. That's why our Business Intelligence Buyer’s Guide provides a step-by-step breakdown of the purchasing process, from research to implementation.

The Ultimate Video Conferencing Buyer's Guide

Published May 02, 2016
Take full advantage of the benefits of a remote workforce by investing in video conferencing software. Get insight into the various types of video conferencing implementations, features, and purchase considerations so that you can make the best decision for your business.

2016 Enterprise Resource Planning Buyer's Guide

Published April 18, 2016
Modernize the way you do business with ERP software. Learn the benefits of inbuilt analytics, social ERP, and moving to the Cloud with our detailed Buyer's Guide.

2016 CRM Buyer's Guide

Published March 16, 2016
A CRM solution can help you better understand your customer's needs, but only if you first understand your company's need for a CRM system. Our CRM Buyer's Guide walks you through the reasons for CRM failures, the latest trends, and provides checklists for preparing your search for a solution, vendor, and how to calculate the benefits.

Business Phone System Buyer's Guide

Published February 26, 2016
Selecting the right business phone system for your company requires much technology research, brand evaluations and local vendor information. Learn the difference between business phone systems like PBX vs Business VoIP systems. Save tens of hours researching the matter with our free guide.

PBX Phone System Buying Guide

Published October 31, 2012
On reading this guide, you will quickly understand if a PBX system is right for your business or if you are better off getting a Business VoIP or IP PBX system.

Networking Routers Buyer's Guide for SMB & Enterprise

Published November 03, 2011
This buyer's guide presents an overview of leading products on the market today and aims to improve research for companies needing to purchase or upgrade their equipment.

Insider’s Guide to Buying a Business Phone System

Published July 15, 2011
In this white paper, we’ll discuss how VoIP works in a corporate environment and how it can save your business money if you switch to it.

Matching the Correct Phone System to Your Business

Published December 29, 2010
With so many business phone systems out there, how do you determine which will best suit your business? If you’re looking for a quick and easy way to understand the difference between phone systems for small, medium, and enterprise business this guide is here to help.

Hosted VoIP for Small Business

Published December 29, 2010
If you’re searching for ways to trim costs at your small business, you may want to consider opting for a hosted VoIP system. This guide discusses the benefits of Hosted VoIP systems, the factors to consider in purchasing such a phone system option for your business and the steps you must go through in buying a Hosted VoIP Phone System.

Hosted PBX Buyer's Guide

Published October 05, 2010
If you can’t decide whether hosted PBX or IP-PBX would be the best fit for your business, then this guide can help. It takes a close look at each type of technology, and examines the advantages and disadvantages of each.

Cisco VoIP Phone Buyer's Guide

Published August 23, 2010
Don't buy a Cisco VoIP phone without checking out this unique, unbiased guidebook with everything you need to know before you buy.

Broadband Buyer's Guide

Published December 30, 2009
Learn how to identify your broadband needs, evaluate the different broadband technologies and find the best broadband vendor in your area.

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Featured Research
  • 2017 Business Intelligence Trends

    It's long been thought that business intelligence (BI) could only be utilized by highly trained analysts and was therefore unattainable for most businesses. However, advancements in BI have made it so that everyone can utilize BI solutions to help shape business decisions and drive companies bottom lines. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • How to Scale a Contact Center in 2017

    Are you on the fence about scaling your contact center and not sure how or whether or not now is the time? Studies have shown that 93% of executives expect that contact volume will remain constant or increase within the next two years. This means that now more than ever is the time to begin scaling and we are here to help. more

  • Making the Case for a New CRM

    Did you know that having an outdated CRM is just as bad as not having one at all? Do you find yourself working even just a little too hard to make your current CRM work to maintain your contacts and relationships? While it is increasingly more difficult to reduce customer churn, modern CRM tools are much more powerful and provide much more opportunity to develop stronger relationships with your clients that can provide more stability and revenue to your company and bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more