An Introduction to Global Contact Centers
The Engine of Customer Service
If you’re like many people, you may not trust the idea of a global contact center. They’ve traditionally been associated with language barriers and poor customer service.
But you shouldn’t let a few bad examples turn you off from this idea. A properly set up global contact center can actually improve customer service while removing language barriers and decreasing costs.
The important thing is making sure you do it well. If you are interested in learning more about this, read our Introduction to Global Contact Centers guide.