Contact Centers vs. Call Center

A Guide to Choosing a Model for Customer Service in 2017

Believe it or not, contact centers and call centers are not the same thing. 

Both of them serve the same purpose in ensuring that your business provides the best possible customer service, however, there are distinct differences between the two. 

Before you decide which center to go with, download and read our guide where we dive into the pros and cons for both contact centers and call centers.


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