The New Mobile World: Changing the Way You’ll Service Your Customers
At the end of last year, there were an estimated 6 billion mobile subscribers in the world. That’s 87% of the world’s population! According to researchers, smart phone shipments grew 58%, making up nearly a third of all mobile phones shipped last year. Additionally, mobile tablet sales are projected to double this year. The location of customers is rapidly becoming irrelevant and armed with powerful computers/communicators in their hands, those customers want to use them to interact with product and service vendors. This creates huge opportunities for companies to develop new and more efficient ways to service their customers.
iPhones, Android phones, mobile applications, mobile self-service, the need to provide consistent experiences for your customers across multiple communications channels… Join us for this no-cost web event where you’ll get an extensive look at how companies can take advantage of the mobile revolution to deliver improved and expanded service experiences for their customers, both inside and outside the contact center. Presenters include Daniel Hong, Lead Analyst at Ovum Research, and Dr. Don Brown, founder and CEO of Interactive Intelligence. Following the presentations, there will be an extensive Q&A session where our presenters will be joined by Richard Snow, Global VP & Research Director (Customer and Contact Center) at Ventana Research, and Blair Pleasant, President & Principal Analyst at COMMfusion, responding live to audience questions.
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