Resource Center (Customer Experience)

2023 Customer Experience Software Buyer's Guide

Published February 13, 2023

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2022 Customer Experience Software Buyer's Guide

Published February 26, 2022

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NICE CXone- CX Benchmark Business Research

Published February 23, 2021

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The Future Of Customer Experience

Published November 20, 2020

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2020 Contact Center Software Buyer's Guide

Published October 12, 2020

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Customer Experience In The Wake Of COVID-19

Published September 08, 2020
As many resume their normal lives following the gradual ease of lockdowns, remote work (and remote contact centers in particular) are still here to stay. This whitepaper offers guidance on which tools and features are necessary to make a remote contact center perform optimally – both during the course of this pandemic, and well after it subsides.

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Communication is Key to Remote Work

Published June 08, 2020

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Necessities for Remote Customer Service Teams

Published May 15, 2020
Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business.

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Bridgepointe, Your signal in the noise

Published April 27, 2020

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IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Published April 10, 2020

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IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Published April 01, 2020

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Contact Center 2.0: Tomorrow's Solutions for Today's Customers

Published March 30, 2020
It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.

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A Forrester Study: The Total Economic Impact of RingCentral Contact Center

Published March 30, 2020
RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and work environment. RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organizations to accommodate seasonal peaks or ongoing growth.

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ICMI Toolkit:The Road to Agent Experience Maturity

Published February 27, 2020

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The State of Agent Experience and Engagement in Today's Contact Centers

Published February 27, 2020

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Will Customer Experience Make or Break Your Business in 2020?

Published January 29, 2020
In 2020, customer experience is going to an area of heavy focus and investment for companies who want to compete effectively with a distinguished, customer-centered brand. Our new whitepaper showcases how this will be a year of experience-driven business decisions and investments, explains the important link between contact center software and customer experience, and highlights some of the best cloud-based contact center features you can use to make your business more customer-centric and successful this year.

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