Call centers, like many other businesses, have the challenge of hiring and retaining their best employees, including managers and executives. One way to become more competitive is to become knowledgeable in the salaries area. A tool many firms use to acquire salary information is an annual guide published by TeleManagement Search, which provides base salary averages and job descriptions for various positions within the Call Center industry.
TeleManagementSearch is a major executive recruiting firm focused on call centers, customer service management and telesales. It has a blog, a job bank and other information at its website at http://www.tmrecruiters.com/
The 2011 salary guide, free for readers of Call Center Times, is available at $45. If you’re interested in getting this guide, email firstname.lastname@example.org with your name, title, firm’s name and both mailing and email addresses. To access Call Center times and get the guide for free, you can go to this link- http://www.callcentertimes.com/LatestNews/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/233/Default.aspx
TeleManagement can be contacted at 6 Litchfield Road, Suite 316, Port Washington, Y 11050. Its phone and fax numbers are:
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more
Studies have shown that a person has less than seven seconds to make a lasting first impression. As far as your business’ contact center is concerned, the same holds staggeringly true. more
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more