Salary Guide for Call Centers

By Sheila Shanker
Updated: August 17, 2011

Call centers, like many other businesses, have the challenge of hiring and retaining their best employees, including managers and executives. One way to become more competitive is to become knowledgeable in the salaries area. A tool many firms use to acquire salary information is an annual guide published by TeleManagement Search, which provides base salary averages and job descriptions for various positions within the Call Center industry.

TeleManagementSearch is a major executive recruiting firm focused on call centers, customer service management and telesales. It has a blog, a job bank and other information at its website at

The salary guide contains information about over 25 management and executive positions, such as:

  • Vice President Call Center
  • Regional Director
  • Call Center Manager
  • Supervisor Call Center
  • Director Client Services
  • Account Manager
  • Sales Director
  • Account Executive
  • Other Staff Positions
  • Training Manager
  • Program Manager
  • Vendor Manager

The 2011 salary guide, free for readers of Call Center Times, is available at $45. If you’re interested in getting this guide, email with your name, title, firm’s name and both mailing and email addresses. To access Call Center times and get the guide for free, you can go to this link-

TeleManagement can be contacted at 6 Litchfield Road, Suite 316, Port Washington, Y 11050. Its phone and fax numbers are:
Phone: 516-767-6990
Fax: 516-767-6980

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