Video Conferenceing Vendor Selection Checklist

By Brian Boguhn
Updated: September 07, 2011

In selecting a vendor from whom you’re going to purchase your company’s video conferencing system, you’re not simply buying a product. You should look to establish a relationship with the vendor. After all, you’re going to be running the system you purchase from them for a minimum of three years. Therefore, you need to make sure that you go through a proven process in selecting the vendor.

Having a checklist to work off of for each vendor simplifies the process yet yields maximum results. You can customize a list of criteria that you can go through for each vendor. Then, you’ll go through and assign a grade to each line item for each vendor. The vendor that grades out the best is usually the one you’ll want to go with. This might sound like an oversimplification of things, but it is a process that has been used to great effect in many companies.

So, what are some items you should have on your selection checklist? Let’s discuss a few of them here.

1. Price. Yes, you’ll want to grade each vendor out on price. Do their numbers fit your budget? Are they in line with what other vendors are charging? Don’t let price be your overall determining factor, as other factors will come into play as well.

2. References. Get references from any vendor you are considering. Talk to the references, and learn about their experiences dealing with the vendor.

3. Other customers. References have been handpicked by the vendor to supply a good reference. Check press releases on the company’s web site to find a customer who made a purchase about 6 months out. Contact them and ask them about their experiences.

4. Company stability / Market share. You don’t want to go with a vendor who will go out of business in the not too distant future. Check the vendor’s stability, as well as what share of the market they hold.

5. Service and maintenance. Are these included in your quoted package, or will you have to pay extra? Make sure you know this before signing on the dotted line.

6. Training. Is any training included, or will there be additional costs for that?

7. Intangibles. Has the vendor made you feel important? Is the vendor working for your business? Don’t under-estimate this.

These are some key points you can put onto your selection list. Customize your list by adding criteria of your own. The more comprehensive your list, the better your choice will be.
 

Featured Research
  • The Best Video Conferencing Solutions in 2017

    Thinking of investing in video conferencing but not sure now if it is the real deal or just a passing fad? 75% of managers think that video conferencing will ultimately supersede conference calls. Additionally, 89% of remote employees say that video helps them feel more connected to their colleagues. more

  • Business Meeting Showdown

    It is no secret that communication and collaboration are at the heart of success and longevity for any business. However, as businesses become more global and more employees work remotely, video conferencing is being increasingly used as an alternative to face-to-face interactions. There are pros to both business travel and video conferencing such as personal connection and ease of use. However, there are cons as well ranging from travel delays to being technologically reliant. more

  • Stress-Free Video Conferencing

    It should shock no one that video conferencing technology is an amazing tool to connect and engage with business contacts in a more personal and effective way. In fact, only 7% of how we communicate is through words, whereas a whopping 93% is through tone of voice and body language. To further the strength of video conferencing, 99% of professionals feel that by improving communication and collaboration, productivity will be positively impacted. more

  • Video Conferencing Etiquette

    When purchasing a video conferencing system it is important to remember that there are some unwritten guidelines to follow when it comes to virtual meetings. It is important to treat video conferences much as the same as meetings in person, as the goal with video conferencing is to maintain the face-to-face interaction. more

  • Remote Team Building with Video Conferencing

    This shouldn't surprise you, but much of the connection needed for business growth takes place outside of the office as more and more teams are employing remote employees. With this new workforce comes new challenges, one of them specifically is how do we engage and support those that are not coming into our office on a daily basis? more