Business Intelligence Articles

BI in the Contact Center

BI in the Contact Center

Using business intelligence complete with business analytics gives you the opportunity for predictive modeling. All companies must have the flexibility to change along with market preferences. Where several decades ago, sodas were all the rage, now people prefer natural drinks and water. Where would companies like Pepsi and Coca-Cola be if they did not keep their eyes on these types of modifications?

Making the most of Business Intelligence

Making the most of Business Intelligence

Business Intelligence techniques are giving new capabilities to companies to analyze their environment and offer decision making support. This class of applications has the potential to make strategic changes in a company’s methods of doing business.

What is Business Intelligence?

What is Business Intelligence?

Business Intelligence has always been understood to be an important aspect of conducting business. However, it is only in recent years that the tools to do a rapid and meaningful analysis have become available.

The Biggest Mistakes in Buying Business Intelligence Solutions

The Biggest Mistakes in Buying Business Intelligence Solutions

Many companies make a very basic mistakes when they set out to buy Business Intelligence solutions; don't be one of them! Read on to discover the pitfalls companies encounter when buying BI solutions, and how to avoid them.

Five Factors to Consider in Business Intelligence Software

Five Factors to Consider in Business Intelligence Software

Procuring a BI Solution is a complex endeavor and every organization has to take care to ensure that the right solution is purchased and deployed. Unless care is taken during the selection, you could lose time, money and opportunity.

How to be smart about business planning with BI solutions

How to be smart about business planning with BI solutions

A business intelligence solution can make a big difference to how you conduct your business. It is a strategic decision making tool that has been designed to dovetail closely into your business needs.

The Top Business Intelligence Software Vendors

The Top Business Intelligence Software Vendors

Business intelligence is a rapidly growing and essential field for any company looking to be competitive. Who are the top vendors for business intelligence software?

How to Decide which Business Intelligence Tools you Need

How to Decide which Business Intelligence Tools you Need

Business intelligence reporting tools serve a variety of functions for companies of all sizes, in every industry. What are some of the most common types of BI reporting tools?

What is Data Mining?

What is Data Mining?

Data mining gives companies more information about you than you think. What is it, and how does this practice affect you online?

Business Intelligence Reporting Tools

Business Intelligence Reporting Tools

There are many different types of business intelligence tools on the market today. Which are must-haves for your company?

Featured Research
  • The Top Teams Driving Business Intelligence Adoption

    Real-time BI data can help lead to smarter, more expedient business decisions and improve a company from many different angles, across various departments. But which departments are driving BI adoption? Which teams are making the most of the BI tools available to them? This guide covers the cross-department benefits of using BI, explains how critical teams are playing a role in BI adoption and use, and outlines the most popular BI use cases for companies leveraging analytics across departments. more

  • Top 3 Mid-Market Challengers in Business Intelligence

    As more companies adopt BI tools for increased business insights, the need for more flexible, accessible reporting, dashboards, and data visualizations is becoming much more pronounced. As a result, mid-market challengers are emerging as new BI favorites. This guide explains the shift toward mid-market BI tools, showcases popular BI features and benefits, and highlights the top 3 BI vendors who are leading the industry in mid-market BI tools. more

  • Leaders In Cloud BI Solutions

    More companies than ever are looking to cloud BI as a strategic growth investment, and there are a growing number of cloud-based BI solutions entering or further securing their foothold in the marketplace. But which BI tools will benefit your business most? And which vendors are offering the cloud BI system you need to meet your growth goals? This guide discusses the business benefits of Cloud BI, highlights the best BI tools for growth, and provides insight into the best cloud BI vendors in the market. more