Articles

Cisco vs. Avaya for Small Business

Cisco vs. Avaya for Small Business

Newsletter - November 26, 2014

Newsletter - November 26, 2014

This week, we've looked into moving yet another application to the cloud. The cloud gives us the flexibility, scalability and cost-efficiency we need... but there’s another aspect that tilts the balance for us: it’s COLLABORATION...

10 Features to Consider for Any ERP Solution

10 Features to Consider for Any ERP Solution

CRM-ERP Integration

CRM-ERP Integration

When it comes to business, information is power, and power equal success. Sales representatives and managers need to have a complete database on leads and customers, while administrative and logistics personnel need to be able to track costs, accounting, human resources, and inventory. Problems arise when there is no synchronicity between these disparate, yet equally important, parts of a company.

Cloud-Based Contact Center

Cloud-Based Contact Center

There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. The cost benefits alone for implementing CaaS (Contact center as a service) is quite tangible. Stay competitive, switch to a cloud-based contact center.

CRM for Small and Medium-Sized Businesses

CRM for Small and Medium-Sized Businesses

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading find the reasons why SMBs should implement a CRM system.

Cloud Security

Cloud Security

Everyone uses the cloud these days, don't they? But, recent events such as the celebrity photo breach through iCloud has left many users wondering just how safe their data actually is. And, they should worry because cybercrime increases over 100 percent year after year. So, it is critical to implement cloud security measures. Read more...

ERP for SMB

ERP for SMB

ERP systems are designed to assist with manufacturing, service delivery, marketing, sales, inventory management, shipping, payments, product planning, costs and more. Many CIOs believe that they cannot live without them. Think of all the money you save on personnel costs by installing the right ERP system. This is the case even more so for SMBs...

Risks and Benefits of Cloud Storage

Risks and Benefits of Cloud Storage

Cloud storage services can provide a wide variety of back up features, in addition to enhanced mobility. In essence, you no longer have to worry about hosting back-up servers on site and you can view your data from anywhere provided you have an internet connection and the right credentials. So what are the benefits, as well as the risks? We go through it for you here.

BI in the Contact Center

BI in the Contact Center

Using business intelligence complete with business analytics gives you the opportunity for predictive modeling. All companies must have the flexibility to change along with market preferences. Where several decades ago, sodas were all the rage, now people prefer natural drinks and water. Where would companies like Pepsi and Coca-Cola be if they did not keep their eyes on these types of modifications?

Featured Research
  • COVID-19: Now is the Time to Move Your Business to the Cloud

    The business shift to the cloud is a trend that has been gaining momentum for years, and the global COVID-19 pandemic we’re experiencing has certainly expedited this trend as the urgency for tools to support remote work surge. Leading cloud communication companies like RingCentral, 8X8, and Jive are ready to help companies move to the cloud, and have responded positively to the current climate of business uncertainty by offering special deals and services to help companies go remote quickly. Our new whitepaper outlines the benefits of moving your business communications to the cloud and provides recommendations on cloud software vendors who are poised and ready to help you make this business-salvaging change. more

  • Contact Center 2.0: Tomorrow's Solutions for Today's Customers

    It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers. more

  • Unrecognizable Collaboration

    In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams. more

  • A Forrester Study: The Total Economic Impact of RingCentral Contact Center

    RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and work environment. RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organizations to accommodate seasonal peaks or ongoing growth. more