Articles

Cisco vs. Avaya for Small Business

Cisco vs. Avaya for Small Business

Newsletter - November 26, 2014

Newsletter - November 26, 2014

This week, we've looked into moving yet another application to the cloud. The cloud gives us the flexibility, scalability and cost-efficiency we need... but there’s another aspect that tilts the balance for us: it’s COLLABORATION...

10 Features to Consider for Any ERP Solution

10 Features to Consider for Any ERP Solution

CRM-ERP Integration

CRM-ERP Integration

When it comes to business, information is power, and power equal success. Sales representatives and managers need to have a complete database on leads and customers, while administrative and logistics personnel need to be able to track costs, accounting, human resources, and inventory. Problems arise when there is no synchronicity between these disparate, yet equally important, parts of a company.

Cloud-Based Contact Center

Cloud-Based Contact Center

There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. The cost benefits alone for implementing CaaS (Contact center as a service) is quite tangible. Stay competitive, switch to a cloud-based contact center.

CRM for Small and Medium-Sized Businesses

CRM for Small and Medium-Sized Businesses

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading find the reasons why SMBs should implement a CRM system.

Cloud Security

Cloud Security

Everyone uses the cloud these days, don't they? But, recent events such as the celebrity photo breach through iCloud has left many users wondering just how safe their data actually is. And, they should worry because cybercrime increases over 100 percent year after year. So, it is critical to implement cloud security measures. Read more...

ERP for SMB

ERP for SMB

ERP systems are designed to assist with manufacturing, service delivery, marketing, sales, inventory management, shipping, payments, product planning, costs and more. Many CIOs believe that they cannot live without them. Think of all the money you save on personnel costs by installing the right ERP system. This is the case even more so for SMBs...

Risks and Benefits of Cloud Storage

Risks and Benefits of Cloud Storage

Cloud storage services can provide a wide variety of back up features, in addition to enhanced mobility. In essence, you no longer have to worry about hosting back-up servers on site and you can view your data from anywhere provided you have an internet connection and the right credentials. So what are the benefits, as well as the risks? We go through it for you here.

BI in the Contact Center

BI in the Contact Center

Using business intelligence complete with business analytics gives you the opportunity for predictive modeling. All companies must have the flexibility to change along with market preferences. Where several decades ago, sodas were all the rage, now people prefer natural drinks and water. Where would companies like Pepsi and Coca-Cola be if they did not keep their eyes on these types of modifications?

Featured Research
  • How to Leverage Your Contact Center for Competitive Advantage

    Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business. more

  • Is VoIP Robust Enough For Enterprise Communications?

    Is VoIP really robust enough to power enterprise communications? Yes. In fact, VoIP features and capabilities are typically designed at the enterprise level to create meaningful collaboration opportunities and support communication needs at every scale. Our latest whitepaper explains how VoIP phone services are setting the the standard in big business communication capabilities, details case studies from leading VoIP vendors demonstrating why so many enterprises are making the move to VoIP, and also covers the top VoIP features and capabilities for enterprises. more

  • VoIP Vs. Unified Communications (UC)

    Great communication can help differentiate your business, and it’s vital that mid-sized companies invest in both excellent people and tools to help facilitate stellar communications. This whitepaper explores the key differences between VoIP and UC, points out the key benefits that mid-sized companies can achieve by upgrading to UC, and provides a handy checklist to help you choose the best communication system for your business. more