Articles

Cisco vs. Avaya for Small Business

Cisco vs. Avaya for Small Business

Newsletter - November 26, 2014

Newsletter - November 26, 2014

This week, we've looked into moving yet another application to the cloud. The cloud gives us the flexibility, scalability and cost-efficiency we need... but there’s another aspect that tilts the balance for us: it’s COLLABORATION...

10 Features to Consider for Any ERP Solution

10 Features to Consider for Any ERP Solution

CRM-ERP Integration

CRM-ERP Integration

When it comes to business, information is power, and power equal success. Sales representatives and managers need to have a complete database on leads and customers, while administrative and logistics personnel need to be able to track costs, accounting, human resources, and inventory. Problems arise when there is no synchronicity between these disparate, yet equally important, parts of a company.

Cloud-Based Contact Center

Cloud-Based Contact Center

There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. The cost benefits alone for implementing CaaS (Contact center as a service) is quite tangible. Stay competitive, switch to a cloud-based contact center.

CRM for Small and Medium-Sized Businesses

CRM for Small and Medium-Sized Businesses

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading find the reasons why SMBs should implement a CRM system.

Cloud Security

Cloud Security

Everyone uses the cloud these days, don't they? But, recent events such as the celebrity photo breach through iCloud has left many users wondering just how safe their data actually is. And, they should worry because cybercrime increases over 100 percent year after year. So, it is critical to implement cloud security measures. Read more...

ERP for SMB

ERP for SMB

ERP systems are designed to assist with manufacturing, service delivery, marketing, sales, inventory management, shipping, payments, product planning, costs and more. Many CIOs believe that they cannot live without them. Think of all the money you save on personnel costs by installing the right ERP system. This is the case even more so for SMBs...

Risks and Benefits of Cloud Storage

Risks and Benefits of Cloud Storage

Cloud storage services can provide a wide variety of back up features, in addition to enhanced mobility. In essence, you no longer have to worry about hosting back-up servers on site and you can view your data from anywhere provided you have an internet connection and the right credentials. So what are the benefits, as well as the risks? We go through it for you here.

BI in the Contact Center

BI in the Contact Center

Using business intelligence complete with business analytics gives you the opportunity for predictive modeling. All companies must have the flexibility to change along with market preferences. Where several decades ago, sodas were all the rage, now people prefer natural drinks and water. Where would companies like Pepsi and Coca-Cola be if they did not keep their eyes on these types of modifications?

Featured Research
  • Payroll Trends and Industry Leaders in 2020

    COVID-19 has redefined the many ways in which businesses operate today. Likewise, payroll systems have also been affected, owing to shifting legislation that has produced tax cuts, credits and deferrals. This guide explores the trends that have arisen within modern payroll systems due to the pandemic, and how leading cloud payroll providers are rising up to the challenge. more

  • HR Software Roundup 2020

    HR software is especially important for remote companies to provide healthcare benefits, retirement savings, performance management, payroll options, and more. The HR software market is positioned for some changes over the next 18 to 24 months, and our new guide covers the HR software trends on the horizon and highlights the HR software vendors we’re watching for innovations and enhanced tools and business adoption through 2021. more

  • The Top Teams Driving Business Intelligence Adoption

    Real-time BI data can help lead to smarter, more expedient business decisions and improve a company from many different angles, across various departments. But which departments are driving BI adoption? Which teams are making the most of the BI tools available to them? This guide covers the cross-department benefits of using BI, explains how critical teams are playing a role in BI adoption and use, and outlines the most popular BI use cases for companies leveraging analytics across departments. more

  • Customer Experience In The Wake Of COVID-19

    As many resume their normal lives following the gradual ease of lockdowns, remote work (and remote contact centers in particular) are still here to stay. This whitepaper offers guidance on which tools and features are necessary to make a remote contact center perform optimally – both during the course of this pandemic, and well after it subsides. more