Articles

Cisco vs. Avaya for Small Business

Cisco vs. Avaya for Small Business

Newsletter - November 26, 2014

Newsletter - November 26, 2014

This week, we've looked into moving yet another application to the cloud. The cloud gives us the flexibility, scalability and cost-efficiency we need... but there’s another aspect that tilts the balance for us: it’s COLLABORATION...

10 Features to Consider for Any ERP Solution

10 Features to Consider for Any ERP Solution

CRM-ERP Integration

CRM-ERP Integration

When it comes to business, information is power, and power equal success. Sales representatives and managers need to have a complete database on leads and customers, while administrative and logistics personnel need to be able to track costs, accounting, human resources, and inventory. Problems arise when there is no synchronicity between these disparate, yet equally important, parts of a company.

Cloud-Based Contact Center

Cloud-Based Contact Center

There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. The cost benefits alone for implementing CaaS (Contact center as a service) is quite tangible. Stay competitive, switch to a cloud-based contact center.

CRM for Small and Medium-Sized Businesses

CRM for Small and Medium-Sized Businesses

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading find the reasons why SMBs should implement a CRM system.

Cloud Security

Cloud Security

Everyone uses the cloud these days, don't they? But, recent events such as the celebrity photo breach through iCloud has left many users wondering just how safe their data actually is. And, they should worry because cybercrime increases over 100 percent year after year. So, it is critical to implement cloud security measures. Read more...

ERP for SMB

ERP for SMB

ERP systems are designed to assist with manufacturing, service delivery, marketing, sales, inventory management, shipping, payments, product planning, costs and more. Many CIOs believe that they cannot live without them. Think of all the money you save on personnel costs by installing the right ERP system. This is the case even more so for SMBs...

Risks and Benefits of Cloud Storage

Risks and Benefits of Cloud Storage

Cloud storage services can provide a wide variety of back up features, in addition to enhanced mobility. In essence, you no longer have to worry about hosting back-up servers on site and you can view your data from anywhere provided you have an internet connection and the right credentials. So what are the benefits, as well as the risks? We go through it for you here.

BI in the Contact Center

BI in the Contact Center

Using business intelligence complete with business analytics gives you the opportunity for predictive modeling. All companies must have the flexibility to change along with market preferences. Where several decades ago, sodas were all the rage, now people prefer natural drinks and water. Where would companies like Pepsi and Coca-Cola be if they did not keep their eyes on these types of modifications?

Featured Research
  • Will Artificial Intelligence Replace Accountants?

    AI has many budding advantages for business automation, data analysis, and Natural Language Processing (NLP), and is quickly making mainstream movement in business software innovations. Accounting software is certainly no exception to the growing list of solutions that are embracing the robust capabilities of AI, particularly when it comes to mass data analysis and automation. This whitepaper demonstrates the impact of cloud accounting software, explores the role of AI and automation in accounting, examines the innovations and challenges AI is introducing to accounting processes and professions, and shares insight and predictions about how AI will impact the role of accountants in the future. more

  • Will Customer Experience Make or Break Your Business in 2020?

    In 2020, customer experience is going to an area of heavy focus and investment for companies who want to compete effectively with a distinguished, customer-centered brand. Our new whitepaper showcases how this will be a year of experience-driven business decisions and investments, explains the important link between contact center software and customer experience, and highlights some of the best cloud-based contact center features you can use to make your business more customer-centric and successful this year. more

  • Cloud Communication Platforms

    The promising all-in-one communication platform trend (led by VoIP industry pioneers) is creating full-spectrum communication toolkits in the cloud that give companies everything they need for both internal and external collaborations in one fully integrated system. Our new whitepaper explores the rise of cloud communication platforms, explains how Unified Communications and cloud communication platforms differ, identifies industry pioneers leading the cloud communication platform innovation, and provides tips for choosing the best communication and collaboration tools for your business. more