20 years of bad experiences in IT in the small business venture arena

Updated: January 01, 2012

So here's a quick analysis of recent experiences as I've moved from the premise based server model, to the cloud.

Recently, I was hired to build a contact center for a company in the heavy industry space. We were doing high volumes of outbound lead generation calls for high capacity torque tools and contracting services in the energy industry and also for related services. We leased a building that was wired to the hilt...server rooms...cable every where...it had been an ethanol trading floor before we got there, and it was perfect. Lots of windows, high ceilings, edgy architecture, and a neat fountain to generate some white noise.

I went with one of the big gorillas in the SFA space. I'll hold back the name, but when I tell you that developers were all trying to get their apps onto their application clearing house...buidling to it like we are all buidling to the iphones...you'll have an idea about who I am talking about.

First, the thing was not intuitive. I was totally sold on the idea that we needed to move to the cloud for all the reasons that you are sold on it, but I had never worked for anyone else who had it in place, and this was my first install. The sales people had more than a little trouble getting used to it. Ok, they wren't all engineers, but most of them weren't complete nerf balls either. Soem of the things that each of them were doing about 1000 times a day were cumbersome.

We hired a recommended implementation consultant (which I now call myself as well, by the way) to give us a hand. It wasn't a huge amount of money, and I don't know how we could have done it without him, but we never did get the thing really working the way we needed it to. There was all the customization stuff...getting fields and permissions and forms and reports and dashboards set up right. That took a while. To be fair, at this level, everything is a custom job, so it's just going to take some time to work through it...no matter who you engage to help you with it.

keeping the data for verious databases and projects was difficult.

lack of the applications I was looking for...integrated office productivity, chat, web meeting, integration with telephony, accounting, etc.

Enterprise expectations, vendors were pricing this thing and serving it up like they were dealing with big companies.

Featured Research
  • Why Q4 is the Perfect Time to Invest in Video Conferencing

    If you’re currently relying on an outdated video conferencing solution - or if you don’t have one at all - you’re in luck. While any time is a good time to invest in video conferencing, Q4 may be the best. One big reason is that Q4 is when you can get the best deals, but there are also other important factors like increased access to seasonal employees. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • Best ERP Features and Benefits for Your Business

    Are you considering investing in ERP software for the first time? Or maybe you already have an ERP solution but you’re worried it’s becoming dated. If either of the above apply to you, read our latest guide on the top ERP features and benefits based on the size of your business. You may be surprised at how versatile and cost-effective it is becoming - regardless of if you own a small business or run a large enterprise. more

  • 9 Spooky Signs You Need a Contact Center Upgrade

    When was the last time you evaluated the performance of your current contact center and the software you are using? The results may be frightening! If it’s been awhile since you invested in contact center software, there is a good chance that your needs have changed or that there are better options available now. Fortunately, it’s relatively easy to determine if you need an upgrade or not. more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more