5 HR Technology Solutions You Shouldn’t Be Without

Updated: May 05, 2009


Faced with limited funds and a plethora of much-hyped HR solutions, more and more companies are struggling to decide how best to spend their IT budgets.


1. Talent Management

What is it: Web-based performance appraisal software that matches employee goals with business priorities, such as increased sales and better customer service.

Why you need it: Talent management software helps companies automate the hard work of HR by keeping track of whether employees have met their goals, identifying skills gaps, managing competitive salaries and retaining top talent. By performing these tasks on a regular basis, companies can strengthen their work force and ensure high levels of employee satisfaction, especially during these tough times. "If you look at the current economic environment, companies need to better manage their existing labor assets," said George Ozenne, a principal with consulting firm Mercer's HR effectiveness practice. Talent management software can help enormously.

2. Compensation Management

What is it: A system that streamlines and optimizes the salary-planning process based on factors such as salary history, corporate objectives and job aspirations.

Why you need it: These days, there may not be a whole lot of bonus pay to go around, but that's all the more reason to ensure that the right employees are being rewarded for excellent work. "Employees aren't going anywhere today but as soon as the economy gets better, they're going to look back and think about how they were treated," warns Ozenne. What's more, ensuring fair compensation can keep employees motivated and morale high. In fact, studies reveal that nearly two-thirds of senior executives cite pay-for-performance as the top tool for achieving positive financial results at their companies.

3. Self-Service Portals

What is it: A solution that allows employees to access and update personal and professional information via a Web browser.

Why you need it: By allowing employees to access, maintain and modify information, from a change in mailing address to payroll preferences, a company can both boost employee satisfaction and free up HR professionals from time-consuming, paper-based transactions.

4. HR Analytics

What is it: A module that grants HR professionals up-to-the-minute insight into productivity levels across an organization.

Why you need it: HR analytics eliminate the guesswork that often accompanies determining retention rates, employee productivity levels, the drivers of employee turnover, and compensation competitiveness.

5. Recruitment

What is it: Software that helps HR professionals stay on top of talent, organize and match client data with candidate data, source hard-to-find candidates, electronically arrange interviews, and flag internal skills gaps.

Why you need it: OK, so in these tough economic times, companies aren't exactly relying on recruiting software to hire fresh talent. But at some point, the economy will improve, and companies will begin replenishing their diminished work forces. That's all the more reason to stay abreast of new developments in recruiting software and keep existing systems up-to-date.

Featured Research
  • Executive Brief: Mitigate Avaya risk and future-proof your customer experience

    When Avaya filed for bankruptcy, it ended months of speculation. However, the company’s ongoing financial instability has left many businesses in a precarious position. If you’re concerned about your future with Avaya, don’t wait around to see what long-term options are available to modernize your customer engagement center. more

  • Harnessing the Power of Speech Analytics

    The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all. Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success. more

  • Budgeting for BI in 2018

    Is your business ready for Business Intelligence (BI) software? As BI software continues to improve, more businesses are moving to adopt BI sooner rather than later. Before you make that commitment though, it pays to figure out exactly how much money it will cost you to implement. more

  • Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldw...

    The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. more

  • Forrester Report: Artificial Intelligence with the Human Touch

    Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. more