Developing Enthusiastic Employees Doesn't Have to Break the Bank

Updated: May 19, 2010


Build relationships with your workforce. Employees want to work in a collaborative environment designed to utilize their skills.

  • Make it a part of the weekly ritual to walk around the office and talk with your employees. This routine will foster an open relationship between you and your staff­.
  • Learn your employees' individual strengths and needs and design roles and tasks that will put each one in a position to succeed­.
  • Provide clear directions and goals for each project­.
  • Create a supportive and accountable workplace. Encour­age your employees to learn from their mistakes, free from punishment, by holding regular debriefings to ana­lyze performance on a project.


Create a system that motivates ALL employees to contribute.

  • Make sure all voices - not just the loudest ones - are heard, The workplace is not a school yard; there should be no bullies - in meetings, go around the room and ask everyone to offer their ideas.
  • Teamwork is key. Group structures can be an effective way to harness individual talents in service of a greater goal.
  • Incentives are a great way to motivate employees­.


Earn the trust of your employees.

  • Follow through on your promises. If you say you will set up an incentive program, you must do it­
  • Be honest. Whether business is booming or strug­gling, tell employees what's what. They'll respect you more for it and feel like they're part of a team instead of hired hands­


Lead by example. You, the employer, must be diligent about building a supportive workplace. Make it a priority, ­Show your employees that you value their contributions and recognize their achievements. Good managers remember to recognize and motivate employees. Great managers do it everyday­.

Featured Research
  • Harnessing the Power of Speech Analytics

    The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all. Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success. more

  • Budgeting for BI in 2018

    Is your business ready for Business Intelligence (BI) software? As BI software continues to improve, more businesses are moving to adopt BI sooner rather than later. Before you make that commitment though, it pays to figure out exactly how much money it will cost you to implement. more

  • Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldw...

    The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. more

  • Forrester Report: Artificial Intelligence with the Human Touch

    Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. more

  • eBook: Not All Cloud Contact Center Platforms Are Created Equal

    Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. more