Now On Demand - Focus Customer Service Roundtable: Customer Experience
Updated: December 09, 2010
Customer experience is the sum of all experiences a customer has with a supplier through out the duration of their relationship. In this Roundtable you'll learn:
- How to define customer-centricity
- How the degree of customer-centricity across an organization impacts its approach to CEM
- How customers and organizations have mutually benefitted from a highly customer-centric CEM