Now On Demand - Focus Customer Service Roundtable: Workforce Automation

Updated: December 03, 2010

Workforce automation is an emerging technology in the world of performance management, specifically related to the contact center. In this Roundtable you'll learn:

  • The best KPIs to track for sales, service & collection contact centers
  • The impact of social media on performance management
  • How increased integration between workforce management and quality monitoring systems can improve your processes and organization