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Now On Demand - Focus Customer Service Roundtable: Workforce Automation
Updated: December 03, 2010
Workforce automation is an emerging technology in the world of performance management, specifically related to the contact center. In this Roundtable you'll learn:
The best KPIs to track for sales, service & collection contact centers
The impact of social media on performance management
How increased integration between workforce management and quality monitoring systems can improve your processes and organization