GETTING RETURN ON INVESTMENT FROM SALES FORCE AUTOMATION AND CLIENT RELATIONSHIP MANAGEMENT SOFTWARE

Updated: January 01, 2012

Creating a Best in Class Sales organization using Automation

Featured Research
  • Self-Service Customer Care

    Don’t make the mistake of assuming that all customer service needs to be handled by a support agent. As is increasingly the case, many people prefer an option to solve their own problems. Offering this “self-service customer care” is a viable solution for businesses of all sizes too - so don’t think you’re off the hook because you’re small. more

  • CRM Buzzwords

    Oftentimes the biggest barrier to entry for new technology is simply understanding it. For every new set of tools, a new lexicon develops that leaves many on the outside looking in. While CRM may not be the newest kid on the blog as far as business technology goes, there are still a lot of people out there who don’t understand the lingo that has developed around it. If this sounds like you, you’re in luck. more

  • 9 Ways Video Conferencing Boosts Internal Collaboration

    Internal communication is becoming a hot topic as more businesses focus on how they can better engage their employees, maximize their productivity, and decrease wasted time. Consider that a business with 100 employees loses approximately 17 hours to communication clarification per week - an amount that adds up to $528,000 in annual loss - and it should be clear why this is an important issue. more

  • Improve Your Customer Experience in 9 Steps

    With customer experience quickly becoming one of the top ways to differentiate your business from the competition, now is a great time to optimize your contact center. Your contact center is one of the main ways customers interact with your business, and there are several things you can do to boost their satisfaction with the experience. This is often an easy way to improve key performance metrics using tools you already have. more

  • 7 Must-Have CRM Integrations

    Is your CRM software fully integrated with the other tools your business is using, especially for communication and scheduling purposes? If it’s not, you’re almost certainly not benefiting to the fullest extent possible, and you’re likely wasting a lot of time in the process too. CRM integrations extend the functionality of the software, while decreasing administrative work for your employees. more